Discovery is at the core of everything we do - whether it's a great value, incredible style, or building long-lasting partnerships with people around the world. That's what makes TJX different. You can find it all across our brands: TJ Maxx, Marshalls, HomeGoods, Sierra, and Homesense. Every one of our brands has one thing in common: environments that are always changing. That's just how we like it. Every day is an opportunity to discover something new about our business, our partnerships, and even about yourself. Come discover what different can mean for you.
Posting Notes: 550 Cochituate Road Framingham MA 01701
Web Store Operations Manager
What You'll Do
The Web Store Operations Manager (Optimization) leads a team driving the on-site optimization strategy for a TJX Ecommerce Site to drive and grow sales. This role will drive key business strategies through site/customer analysis, testing, and on-site search/recommendations to achieve conversion targets and drive growth opportunities. Consistently collaborating with cross functional partners in Finance, Digital Experience, Analytics, Marketing, and Operations.
Major Areas of Responsibility
- Lead eCommerce-site optimization initiatives for a TJX Ecommerce Site by conducting in-depth business analysis and managing site technology/testing strategies to identify and implement growth opportunities to drive conversion rate (CVR) improvements.
- Manage the analysis of the business to project future goals; lead site Conversion Planning, Tracking and Driving for a TJX brand.
- Support the evaluation of new site features/projects in collaboration with Digital Discovery to achieve targeted results through site deep dives and customer journey analysis
- Drives strategy of On-Site Search and Product Recommendations, ensuring continuous performance evaluation and evolution to drive profitable sales, fuel the purchasing funnel and shopping experience, and drive site conversion
- Develop & manage site testing roadmap, including A/B Testing, measuring impact through analytics & various data points.
- Engage with stakeholders to share findings from site business analysis and gain alignment on growth opportunities.
- Collaborate with peers to identify common trends, uncover differences across our sites, and drive efficiencies for multi-brand projects.
- Develop team within the department and organization. Motivate and engage team to achieve efficiency and productivity.
- Conduct performance appraisals, interviews and discipline/documentation as needed.
Minimum Requirements
- Bachelor's or master's degree in business or related experience
- 4-7 years' experience in eCommerce, Finance or Analytically focused digital environments that use data to drive decisions.
- Understanding of ecommerce & business KPIs; strong analytical and critical thinking skills.
- Strong knowledge of the ecommerce business
- Knowledge of business and technology trends
- Excellent written and verbal communication skills
- Excellent interpersonal and communication skills and proven ability to work effectively with all organizational levels
- Experience managing a team which includes mentoring, developing and leading associates.
- Experience working with cross-functional teams, building relationships with partners, and influencing outcomes in a changing Digital environment.
This position has a starting salary range of $90,200 to $115,200 per year.
Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
This position is eligible for an annual incentive as well as long-term incentives.
Discover Different at TJX means opportunity, teamwork, and career growth. That's why working here is so much more than a job. When you're a part of our TJX family, you have the full support of a diverse, close-knit group of people who work together to deliver the best value and style in the business. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different.
We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Posting Notes: 550 Cochituate Road Framingham MA 01701