Job Description

Job Summary:

The Patient Recruitment & Retention Manager within Walgreens RWE Clinical Trials business will be responsible to oversee and manage patient recruitment and retention programs with biopharmaceutical companies (Sponsor) including participating in pre-sales activities, contracting, and ensuring the recruitment program meets contractual requirements in accordance with SOPs, policies, and practices. The role of the Patient Recruitment & Retention Manager is focused on recruitment project delivery, productivity, and quality to ensure strong customer and patient satisfaction for outreach and retention campaigns.

Job Responsibilities:

• Lead and coordinates project activities and leads completion of deliverables in alignment with overall recruitment program strategy considering impact to risks/risk mitigation, budget, effort estimates and schedule

• Serve as the point of contact for the Sponsor and other functional team members for the assigned recruitment project

• Participate in bid defense preparations. Lead bid defense presentations in partnership with the Business development team

• Lead activities across numerous functions to meet the objectives of multiple recruitment programs including scope, budget, and schedule

• Establish and maintain project documentation and procedures

• Develop risk mitigation plans including appropriate communication and escalation plans to mitigate risk

• Collaborates closely with other core team leaders within the Clinical Trials business

• Demonstrates the ability to proactively identify solutions to improve existing business processes

• Understands and maintains compliance with internal and external privacy and legal

• Manage the recruitment project finances in accordance with the customer contract and the budget; Work closely with the Sr. Manager and Director of Patient Recruitment and Retention, RWE Clinical Trials and Finance

• Identify changes in scope and manage the change control process, as necessary

About Walgreens and WBA

Walgreens (www.walgreens.com) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA’s purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation’s medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide.
The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits.
"An Equal Opportunity Employer, including disability/veterans".

External Basic Qualifications

• Bachelor's Degree and at least 2 years of experience in patient recruitment and retention, clinical research and project management experience Or High School Diploma and at least 5 years of experience in patient recruitment and retention, clinical research and project management experience
• Bachelor’s degree in Life Sciences, Marketing, or related field and at least 2 years of experience working in patient recruitment and retention.
• Experience leading patient recruitment and retention strategies while collaborating with others to deliver results to meet timeline, metrics, and budget.
• Knowledge of the use of RWE for patient cohort definitions
• Knowledge of outreach campaign management systems and technology enabled solutions (EMR/Health Record Experience, Hybrid trials) with respect to use in patient recruitment.
• Knowledge of clinical trials, and experience with applicable clinical research regulatory requirements (ie. GCP and ICH guidelines)
• Experience utilizing a results-oriented approach to delivery
• Knowledge of project finances including experience managing, contractual obligations and implications
• Experience organizing resources needed to complete tasks, set objectives, and provide clear direction to other team members
• Experience recruiting patients with diverse race, ethnic and socioeconomic backgrounds
• At least 1 year of direct leadership, indirect leadership and/or cross-functional team leadership.
• Willing to travel up to/at least 15% of the time for business purposes (within state and out of state). 

Preferred Qualifications

• At least 4 years of patient recruitment and retention experience within a biopharmaceutical company, CRO, patient recruitment vendor or similar organization

• Experience recruiting patients locally and/or in-person within a local community.