Job Description

The Chronic Care Representative (CCR) is the primary point of contact for a variety of customers within their assigned geography. The CCR is a key member of the local Customer Team that works collaboratively with other Company field-based employees such as the Account Executives, Integration Delivery Systems leaders as well as other members of our Company's extended team.

• This is a field-based overlay sales position that will be responsible for covering areas within the Southwest District.

• Major workload centers in the Southwest District include and may not be limited to: Southern California (Oceanside, Orange County, San Diego), Las Vegas, Nevada and Phoenix, Arizona.

• The selected candidate must reside within the territory.

• Travel % varies based on candidate's location within the geography but occasional overnights should be expected.

These customers may include:

• Health care providers such as physicians, physician assistants, nurse practitioners, nurses, pharmacists as well as quality directors and office managers.

• Within their geography there are a diverse set of health care locations that they will call upon to execute their role including: physicians' offices, integrated delivery systems, and hospital clinics.

The primary activities include:

• Developing a territory level business plan in accordance with our Company's policies, standards, and ethics.

• Maintaining product knowledge and certification on the Company portfolio for which they are responsible.

• Engaging in balanced product sales discussions with Health Care Providers and Health Care Business Professionals to align customer needs and Company products in accordance with product labeling. This is achieved by keeping apprised of professional and health care environment knowledge through self-study of company-provided scientific, product and marketplace information, attendance at product workshops and conferences, as well as consistent and ongoing review of Company promotional materials.

• Providing Company management with updates on customer needs as it relates to helping them improve patient health outcomes, customer feedback, marketplace dynamics, and progress towards quality goals.

• Providing customers with key insights by keeping apprised of professional and health care environment knowledge through self-study of company-provided scientific, product and marketplace information, attendance at product workshops and conferences, as well as consistent and ongoing review of Company promotional materials.

• Regularly monitoring their business performance against objectives using company provided tools.

Position Qualifications:

Education Minimum Requirement:

• BA/BSdegree with 0 - 2 years of sales experience of a high school diploma and at least 4 years of equivalent experience.

• Equivalent experience can be professional sales, experience in marketing, military, or healthcare/scientific field (pharmaceutical, biotech, or medical devices).

Required Experience and Skills:

• Demonstrated excellence in current or previous educational or professional roles.

• Excellent interpersonal and communication skills.

• Ability to work both independently and within a team environment.

• Strong organizational and time management skills.

• Valid Driver's license.

• Ability to travel within the assigned district, including overnight travel.

Preferred Experience and Skills:

• Ability to convey technical concepts accurately and clearly.

• Previous sales, account management, consultative, or customer service experience.

• Ability to analyze metrics to assess progress against objectives.

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U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote".

The Company is required to provide a reasonable estimate of the salary range for this job in certain states and cities within the United States. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate's relevant skills, experience, and education.

Expected US salary range:

Available benefits include bonus eligibility, long term incentive if applicable, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. A summary of benefits is listed here.

San Francisco Residents Only:We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only:We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

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Requisition ID:R347990