We believe Running Changes Everything. If you believe that, too, we want to talk. With 7 stores and a robust e-commerce site, Fleet Feet Cincinnati is the largest running retailer in Cincinnati. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and to deliver unmatched service and support when outfitting every customer. We like to keep things high-spirited, fast-paced and fun, wearing more than a few hats and stepping in to help out wherever it’s needed. We run together to solve problems, reach goals, encourage others and champion our brand. We are always in pursuit of hardworking people to join our quest and bring our core values to life.
Responsibilities
As an Assistant Retail Experience Manager, you will work to support the StoreManager in the day-to-day and long-term success of retail staff. This position will help build the best customer experience by focusing on what matters most, the team. You will assist with recruiting, onboarding, scheduling, coaching, performance management, training, and education of our Retail Sales Associates, or Outfitters, as we call them.
Qualifications
- Available to work a flexible schedule, including days, evenings, weekends, and holidays
- Supports the Store Manager
- Assists with training new employees
- Responsible for fostering customer happiness
- Deliver a positive shift experience for every team member
- Executes Opening and Closing duties (by doing and delegating) to ensure the store stays clean, organized and operating smoothly for customers and employees
- “Manager on Duty” when Store Manager is not present
- Maintain the Outfitter metrics goals set by Owners and Director of Retail Operations (Insole-65%; Sock-130%; Cross-Sales-35%)
- Help manager lead monthly team meetings
Perks:
- High energy and fun atmosphere
- Training and advancement opportunities within the Fleet Feet brand
- Community involvement and community service activities
- Training Program and Product Discounts
- Passionate team members
Fleet Feet franchisees operate as independent business owners. If you apply and are hired at a Franchise location, you would be an employee of that Fleet Feet franchisee and not an employee of the Fleet Feet Corporation. We have opportunities within both our franchise locations and our Fleet Feet Corporation.