Collabera Job Opportunity

Job Title: Customer Support 1

Location: Austin, TX

Job Description

We are seeking a detail-oriented individual to join our team as a Provider Enrollment Specialist. This role will be 100% onsite in Austin, TX, with no remote opportunities available. The ideal candidate will have experience in processing enrollment applications in the Healthcare Insurance, Workers Comp, or Medicaid market.

Key Responsibilities:

• Interact professionally with providers and ancillary staff to address inquiries and concerns regarding provider enrollment and file maintenance for Medicaid programs.
• Process 100% of assigned applications daily using documented work instructions and meet minimum daily quotas.
• Conduct data entry of paper applications and validate provider-submitted enrollment information to ensure compliance with minimum standards.
• Send deficiency letters to notify providers of incomplete applications.

Education Qualification:

• High school diploma or GED required.
• 2 years of college preferred, with an emphasis on Business Administration or Healthcare Management, or equivalent work experience.

Required Skills:

• Customer Satisfaction (Intermediate)
• Customer Service Operations (Intermediate)
• Research Analysis and Interpretation (Intermediate)