In Bank Voice Servicing, driving effortless experiences for our customers is at the core of what we do. In doing so, we are both passionate and relentless in elevating our contact service experience for our Retail Bank Customers, while obsessing about enabling our associates to do great work!
As a Director of Project, Change, and Delivery, this person will partner with key stakeholders across the Retail Bank to help influence and execute on our strategic servicing initiatives. Problem solving, Results Focus, and Teamwork will be key competencies in this highly collaborative role.
The ideal candidate will have a proven track record of:
Excellent problem solving and analytical skills
Being highly effective in leveraging and translating data to influence experiences
Ability to communicate and influence senior leaders effectively, through excellent oral and written communication skills and a service-minded attitude
Being comfortable working in a fast paced time sensitive environment
Exemplifying excellent People leadership and development competencies, while holding themselves and others to a high bar for quality and results
Advocating for our Customer and Associates, aiming firmly at high leverage opportunities that will drive the optimal experiences and business outcomes
Experience driving results for stakeholders, while caring for associate experience
Responsibilities of this role may include:
Leading projects, change delivery, and associate readiness for Bank Servicing
Designing, developing, and managing initiatives in a complex dynamic environment, revising needs to meet changing requirements
Leading associates across multiple job families; coaching and mentoring associates with a goal of attracting, developing, and retaining talent at Capital One
Building and maintaining great relationships with partners and stakeholders including - front line leaders, product and tech organization - to provide strategic and tactical thought partnership to effectively drive results
Representing Bank Servicing, across all levels of the organization and with external partners by leveraging strong leadership presence and communication skills
Staying informed of industry advancements and industry best practices
Leading process reinvention strategies with largely horizontal impacts
Serving as subject matter expert on process improvement initiatives
Location: This role is hybrid, where you will be expected to spend 3 days per week working in office (McLean VA, Richmond VA, or Wilmington DE) and the remainder of the week working virtually.
Basic Qualifications:
High School Diploma, GED, or equivalent certification
At least 7 years of experience in Process Management
At least 7 years of experience in People Management
At least 4 years of experience in Strategic planning
Preferred Qualifications:
Bachelor's Degree or military experience
Process or Project Management certification (such as Lean, Six Sigma, PMP) or Business Management certification
9+ years of experience in Process Management
9+ years of experience in People Management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $200,100 - $228,400 for Director, Project ManagementCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).