Clear Selection
Jobs with Babson College
(Found 69 Jobs)
Babson College
The Coordinator, Customer Service coordinates front-end customer service to undergraduates, graduate students, and parents in the areas of student accounts, payment options, financial aid, and financi...
May 14, 2025
Wellesley, MA
Babson College
The Marketing Division at Babson College seeks applications for an Advanced Assistant or Associate Professor whose main area of teaching and research is sales to support our growing sales curriculum a...
May 9, 2025
Babson Park, MA
Babson College
The Operations and Information Management Division at Babson College is seeking applicants for a full-time, tenure track position in Information Systems (including digital technologies and analytics)...
May 7, 2025
Babson Park, MA
Babson College
THE OPPORTUNITYThe Associate Director assists in the management of Graduate Student Life & Leadership operations and is the primary advisor for Graduate Student Clubs and Organizations. Specifically,...
May 2, 2025
Wellesley, MA
Babson College
The Management Division is currently accepting applications on a rolling basis for adjunct faculty to teach strategy in our undergraduate and graduate programs. The most pressing needs are for faculty...
Apr 19, 2025
Babson Park, MA
Customer Service Coordinator, Student Financial Services
Wellesley, MA
May 14, 2025
Full-time
The Coordinator, Customer Service coordinates front-end customer service to undergraduates, graduate students, and parents in the areas of student accounts, payment options, financial aid, and financing options.

WHAT YOU WILL DO

  • Responsible for delivering front-end customer service in the areas of student accounts, payment options, financial aid, and financing options.
  • Respond to SFS telephone, walk-in, and email inquiries.
  • Provide general and student-specific information utilizing student account and financial aid databases (Workday and PowerFAIDS).
  • Manage incoming mail, financial aid document entry, daily data files from the College Board (PROFILE and IDOC), and filing.
  • Provide feedback about quantity and nature of customer inquiries; participate in assessment of quality of SFS services; and recommend and implement service enhancements.
  • Oversee financial aid file management, including communication to students and parents related to required documentation and tracking files ready for review by counseling team.
  • Process financial aid award notifications for incoming and returning students.
  • Assist in maintaining training and user guides.
  • Provide support for the department, including scheduling appointments and meetings, and ordering supplies,
  • Represent Babson’s mission, goals, and customer-service orientation in all work-related settings.
  • Assume additional responsibilities as required.

YOUR TEAM WILL INCLUDE

N/A

WHAT EDUCATION AND SKILLS YOU WILL NEED

Associate’s Degree or relevant experience

At least 1-3 years of related experience.

Ability to succeed in a customer-oriented, team-based, technology-intensive work environment.

Excellent interpersonal and communication skills.

Excellent organizational skills and attention to detail.

Strong technology and computer skills including proficiency in Microsoft Office

Ability to envision and propose new methods to perform tasks that support ET&A; take thoughtful risks; and accept new and ongoing initiatives, objectives, and solutions to gain sought-after results.

Ability to anticipate and embrace change; demonstrate willingness to achieve, acquire, and utilize new skills and challenging tasks; and is flexible in changing conditions.

HOW AND WHERE YOU WILL WORK

Requires work onsite a minimum of 3 per week; the on-campus requirement is subject to modification based on organizational need.

ADDITIONAL SKILLS YOU MAY HAVE

  • Bachelor’s Degree preferred.
PDN-9ee7efc0-66f3-4615-b9bf-f387aaca8e6d
©2025 TalentAlly.
Powered by TalentAlly.
Apply for this job
Customer Service Coordinator, Student Financial Services
Babson College
Wellesley, MA
May 14, 2025
Full-time
Your Information
First Name *
Last Name *
Email Address *
Zip Code *
Password *
Confirm Password *
Create your Profile from your Resume
By clicking the Apply button, you agree to the terms of use and privacy policy and consent to receive emails from us about job opportunities, career resources, and other relevant updates. You can unsubscribe at any time.
Continue to Apply

Babson College would like you to finish the application on their website.

Ace your interview with
AI-powered interview practice

Get comfortable talking to hiring managers, receive personalized feedback on areas for improvement, sharpen your ability to answer the most common questions, and build confidence in formulating strong responses on the spot. Click the button below to begin your three free virtual interviews!