This is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects. We also provide first level trouble shooting support to contractors/vendors on-site implementing the hardware.
Responsibilities:
- This position involves taking calls from technicians / vendors / contractors who are implementing technology in the stores (This is not a typical customer / consumer call center.)
- Calls will be received through a queue and out-bound calls could be required. As calls are handled a tracking application will be updated and system validations will be made. When not handling calls you will also be required to provide updates via email, Excel etc.
- You will be provided all required training and a handbook for each project as well as necessary application/systems access.
- You will need to handle multiple technical rollout projects simultaneously. These projects at times could get implemented in the stores during the evenings, nights, and in different time zones. You must be willing to move around your shift times as required by project needs.
- Provide on-site field technicians first level technical support for troubleshooting issues encountered in stores during technology implementation / upgrades and ensure project implementation protocols are followed.
Experience:
- A minimum of 1-year relevant work experience needed.
- A Minimum of a High School Diploma or GED required
- Must possess clear, accurately and tactful, communication both verbally and written
- Possess basic troubleshooting and problem-solving skills
- Working knowledge of Microsoft Outlook, Word, and Excel preferred
- IT hardware installation experience preferred, but not required
The target hiring compensation range for this role is $15.30 to $17 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.
About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.
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Client Description
This Client:
- Is considered by Fast Company to be amongst the most innovative companies
- Is listed by Forbes as one of the world's most admired companies
- Makes it their mission to guide people toward better health
- This includes altering the products they offer at retail to more health-conscious offerings!
Our client has recently made a move toward a major merger, which means this is a great time to get involved! Two big industry brands coming together.
Working here gets you into a fast-paced environment, with tons of cross-functional working relationships. You'd have exposure to a number of teams related to any project you're working on, and we sometimes see freelancers convert to permanent employees on teams they've had the opportunity to interact with. This is definitely a standout opportunity!
WHY YOU WANT TO WORK THROUGH AQUENT:
- We care about your CAREER GOALS.
- We offer resume & portfolio review + interview prep. You’ll feel set for success!
- Learn for free: https://thegymnasium.com/
- Who is AQUENT: www.youtube.com/watch?v=5z-n8nfytuM
- Pay it forward: https://aquent.com/rewards/
Working with AQUENT gets you access to some pretty cool things, including:
- Subsidized (up to 85%) of your health, vision and dental benefits
- Access to Fidelity 401(k) and FSA Program
- Direct deposit for your weekly paycheck
- Check our Benefits out.