What You'll Do
Workforce Management Interns will work closely with the Workforce Management team on diverse initiatives within our Customer Service & Operations area. These initiatives may include:
- Evaluation of our department results
- Monitor contact center call volume, chat, email, and back-office service time trends, and redirect all contact center staff allocations as needed to ensure service level objectives are met
- Report analysis to identify issues, form solutions, and measure improvement
- Work closely with workforce management leadership and contact center management to analyze forecasts and daily traffic, align staff, and adjust schedules as needed to ensure optimal staffing levels are achieved
- Provide input into workforce management processes, procedures, and best practices. In collaboration with workforce management, identify and implement workforce management process improvement opportunities
What it Takes
In order to be eligible for this elite opportunity you must meet the following criteria:
- Pursuing an undergraduate degree in business analytics, computer science, mathematics, or a related field
- Obtain a minimum in-major GPA of 3.0
- Ideally graduating December 2025 to May 2026
- Ability to work in a team atmosphere
- Sentry does not offer employment in this position to holders of F-1, J-1, and H-1 Visas for the purpose of obtaining practical experience
What You'll Receive
As an intern, you'll have the opportunity to gain:
- Real work experience in a professional, corporate setting
- Sentry is happy to offer a scheduled Hybrid work model. Monday and Friday can be worked from home if you choose to, with Tuesdays through Thursdays required in office.
- Equipment necessary to work from home, including a laptop and monitors
- Competitive compensation
- Free housing and parking close to our offices
- Opportunity to add value to the organization by developing and expressing your talent
- Exposure to company leadership and executives
- Community involvement through social events and networking opportunities
- Free access to Sentry's onsite Fitness Center, which includes an Olympic size pool, full size gym, racquetball court, and more in Stevens Point's offices
- A meal stipend/allowance, depending on location
- Convenient and available on-site amenities such as our onsite credit union, auto center, theater, hair salon, restaurants, 18-hole championship golf course and more in Stevens Point
Why Sentry
Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we are one of the largest and strongest mutual insurance companies in the United States. We're rated A+ by A.M. Best, the industry's leading rating authority.
You can own your future at Sentry. Opportunities await.
Sentry is an Equal Opportunity Employer
Who You'll Want to Contact
Talent Acquisition Specialist
Brianna Tucker
Brianna.Tucker@Sentry.com
Apply online: Visit www.jobs.sentry.com and submit your application and resume
And learn more about college opportunities at: College Students | Careers at Sentry Insurance
Equal Employment Opportunity
Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.
