Job Summary
Job Description
As a Vendor Operations Specialist, this role provides operational support through timely and accurate processing of managed reports, surplus and workflows regarding distributed product on inbound and outbound orders.
Responsibilities
Investigate product held stock for damages, expired, licensing and recall issues. Act as a liaison between warehouses and vendors to allocate charges as necessary.
Evaluate and make timely decisions regarding customer returns while being cognizant of thresholds and procedures to prevent surplus.
Review and process daily reports including but not limited to corporate surplus file, customer returns and DED's.
Research customer requests for allocation and route product allocations by the specific vendors.
Repot to sales on stock levels for customer exits by compiling and customizing data as necessary.
Respond and action miscellaneous internal and external representative, customer and DSM service requests regarding stock levels. Coordinate vendor returns when necessary.
Requirements
Education:
High school diploma or equivalent.
Work Experience:
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
Intermediate skill level in Microsoft Excel (ie: using SUM function, sort/filter, IF, VLOOKUP functions, Pivot tables).
Basic skill level in Microsoft Word (ie: formatting, inserting headers, outlines/bullets, page breaks, pictures and charts)
Intermediate skill level in Microsoft Outlook (ie: creating folders, categories, utilizing calendar, coordinating meetings)
Preferred Qualifications
Education:
Bachelor's degree.
Work Experience:
Experience processing all relevant details, understanding and prioritizing their importance and drawing clear and concise conclusions.
Experience taking the steps to ensure the assignment/ project is accomplished within tight timeframes.
Experience building and maintaining relationships within and between teams.
Advanced skill level in Microsoft Excel (ie: using macros and advanced formulas).
Intermediate skill level in Microsoft Outlook (ie: creating folders, categories, utilizing calendar, coordinating meetings)
Basic skill level in enterprise software (SAP preferred).
Benefits - Medline is committed to offering competitive benefits and a variety of choices to best meet the needs of you and your family. For employees scheduled to work at least 30 hours per week, this includes health and well-being, financial fitness, career development, paid time off and more. Employees scheduled to work less than 30 hours per week can participate in the 401(k) plan, access the Employee Assistance Program (EAP), Employee Resource Groups (ERG) and Medline Service Corps. For a more comprehensive list of our benefits, please click here.
Every day, we're focused on building a more diverse and inclusive company, one that recognizes, values and respects the differences we all bring to the workplace. From doing what's right to delivering business results, together, we're better. Explore our Diversity, Equity and Inclusion page here.
Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
