Project Overview:
This UXR will dedicate their efforts towards team questions around our global technology client's App Store Retail expansion into new markets for 25/26, as well as refining their carrier plan structure. This will involve usability testing of concepts for the App Store Architecture Program, refining new navigation patterns through Customer Journey task analysis (asking customers to use the navigation to complete our top 5 most critical activities to pressure test our new site structure), conducting a quantitatives surveys on the perceptions of shipping dates to understand how shoppers interpret stated EDD in multiple markets and provide recommendations for per-market EDD treatments, and conducting a Phone Carrier Plan Comprehension Study to refine the design of the Carrier Plans page with proposed changes to plan structure and inclusion of a data-only SKU. As a stretch, there will be a Device Protection Consolidation Comprehension Study to test usability on how we communicate changes to our device protection programs to impacted customers.
This will be hybrid onsite in San Francisco, CA for 3 days per week. Candidates who have experience with international research, vendor management, ecommerce, and/or phone carriers is a bonus.
Overall Responsibilities:
- Partner with senior user researchers to design, field, and synthesize the results of research studies that have been prioritized.
- Ability to lead studies with minimal supervision, including usability testing, surveys, interviews, card sorting, A/B testing, and data analysis.
- Partner with UX Designers, Writers, Project Management, Engineering, and Marketing to incorporate cross-functional feedback into study designs and provide actionable feedback in collaboration with these stakeholders.
- Present research findings, working closely with partners to make product recommendations and document team learnings in a clear and concise manner.
Mandatory Skills/Qualifications:
- 5+ years of experience is required.
- Ability to plan and execute research projects addressing user problems and translate research findings into actionable design requirements, as well as articulate tradeoffs among alternative solutions.
- Analytical skills to interpret data sets and derive actionable insights from quantitative research methods.
- Excellent verbal, written, and storytelling communication skills, including communicating research findings in compelling ways to inspire action.
Preferred Qualifications:
- MA/MS degree in Anthropology, Human-Computer Interaction (HCI), Human Factors, Psychology, Sociology, or a related field, or equivalent practical experience (2+ years of research experience in industry).
- Experience with international research, vendor management, ecommerce, and/or phone carriers is a bonus.
Benefits
Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
Email your resume in Word to:
sammy.realon@jobalert.creativecircle.com
**Please do NOT change the email subject line in any way. You must keep the JobID: : SR9-1819084 -- in the email subject line for your application to be considered.***
Sammy Realon - Senior Recruiter, National Delivery
Applicants must be authorized to work in the U.S.
Creative Circle will consider for Employment in the City of Los Angeles qualified Applicants with Criminal Histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.
This job was first posted by Creative Circle on 09/10/2024 and applications will be accepted on an ongoing basis until the position is filled or closed.
Creative Circle is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.
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