Telecom Analyst
Job Summary
This position will be a member of the Telecom Core Services, Telecom Environment Relationship Management (TERM) team that is responsible for Infrastructure Services change management, Circuit Documentation, SOLID Documentation, process automation and optimization of systems and workflow within Infrastructure Services.
Job Responsibilities:
Primary responsibilities include Infrastructure Services change management support and overview to process change management cases and communicate to business partners Telecom Infrastructure changes in an effective and efficient manner. This position is also responsible for supporting the accuracy of Circuit Documentation through updates to Telenium as Telecom Infrastructure changes are made. Additionally, this position will be responsible for the support of maintaining accurate SOLID documentation to ensure that Southern Company’s location database is accurate. TS Core process flow and project support as required to support the operational goals of the Telecom Services Core organization.
Continuously monitor and analyze workflow processes to identify areas for improvement and optimization
Collaborate with cross-functional teams to drive innovation and implement new technologies and processes
Develop automation strategies to streamline and optimize workflow processes
Develop initiatives to automate manual processes and reduce the need for human intervention
Create and update telecommunications drawings, documentation, and production configurations
Job Requirements
Experience, Knowledge and Skills
Three years minimum experience in telecommunications infrastructure
Technical understanding of telecom networks, data networks, and other major applications that use Southern Company’s transport network
Knowledge of BMC SmartIT/Helix is highly desired
Knowledge of infrastructure components including Telenium and SOLID
Experience with GIS, cartography, CAD and Visio applications
Knowledge of telecommunications equipment and facilities
Knowledge of the IOC and IPTA teams
Knowledge of infrastructure change management
Ability to effectively organize tasks, manage multiple priorities and meet scheduled deadlines
Ability to negotiate with and influence others
Ability to build relationships and work in a team atmosphere
Proven track record in telecommunications support, process, and automation ideation
Strong analytical skills
Professional oral and written communication skills
Ability to analyze information from multiple sources
Ability to communicate and work with all levels of management, and other internal and external groups
Ability to effectively create presentations and lead meetings
Ability to effectively utilize Office 365
Ability to effectively utilize software-based tools such as BMC Helix, SOLID, Telenium, APART, TBMS, Visio and MS BI.
Must demonstrate Southern Company’s ‘Our Values’
Work Location and Hours:
The successful candidate must have a reliable internet connection capable of ≥5Mbps.
There will be occasional travel required for face-to-face training and meetings.
The successful candidate must live in the Alabama, Mississippi or Georgia to travel to telecom locations and meetings
Subject to 24x7 call out rotation.
This is a hybrid work location position.
* This job description does not, nor is it intended to represent an exhaustive listing of all duties, tasks or responsibilities for the position listed. Based upon individual experience and teamwork load, responsibilities are assigned in varying degrees.