Position Description

Job Summary

The technical service representative provides support to both internal and external siding customers. Additionally, there is direct collaboration with the Product Management and Contractor Engagement teams on creating technical support documents.

The position involves managing customer technical requests by logging them into a CRM system and providing resolutions. There will also be frequent collaboration with the Product Management and Contractor Engagement teams on technical documents.

Responsibilities include:

• Fielding calls from customers and logging necessary information into Salesforce for record-keeping and follow-up purposes.
• Actively seeking out and providing answers to customer questions, ensuring timely and accurate responses to their inquiries.
• Closing the loop on customer questions by providing comprehensive resolutions and ensuring that their concerns have been fully addressed.
• Managing the full lifecycle of customer questions, including communication via email, phone, and chat, and ensuring that every interaction is handled with professionalism and care.
• Working closely with the product management team to review and edit technical documents, ensuring they are accurate, informative, and reflective of the latest updates.

Required Qualifications

• Qualifications:

  - Associate degree required

  - Bachelor's Degree preferred

  - 3 years of construction industry experience, with a focus on siding installation as a plus

  - Customer Service experience

Company Summary

Saint-Gobain Industrial Ceramics is a worldwide manufacturer of high temperature specialised refractory materials. Our products are manufactured for the Ceramics, Metallurgy, Foundry, Chemical, Petrochemical, Power Generation, Waste Processing and Glass Making Industries. We specialise in products ranging from refractory bricks, tiles and blocks to mortar, cements, ramming and gunnable monolithics and trowelling mixes to low mass kiln furniture systems.

At Saint-Gobain we design, manufacture and distribute materials which are key ingredients in the wellbeing of each of us and the future of all. Join our innovative, passionate and entrepreneurial community to improve the world of tomorrow with us.

Legal Statement

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.