Tidal Wave Auto Spa is one of the fastest growing car wash chains in the country and is a recognized leader in the industry with locations nationwide. Our wave of success began in 2004 in the small town of Thomaston, GA, which is where Tidal Wave Headquarters calls home. Tidal Wave Auto Spa is a national brand that is forecasted to grow at a rapid rate for years to come, so we are aggressively pursuing individuals with exceptional talent and leadership qualities. Our goal is to redefine the car wash industry with the latest technology, top-notch friendly service, and unwavering dedication to its employees!

Hourly Pay Rate: $20/hr

This person supports end-users of all skill levels via phone, email, remote access, or in person at sites and must provide solutions in a timely manner and document all issues and resolutions.

Position Overview

Provide point of contact and ticket escalation ownership for all company clients and related tickets.
Support all tasks required Desktop Support Technicians, such as but not limited to, PC repair, printer installs, password resets, and new hire and departing employee account management
Promptly and professionally resolve workstation, printer, phone and other computer-related support calls for software, hardware or connectivity issues via phone, email, or in person at client sites.
Provide superior customer service demonstrating professionalism, helpfulness, and care to all our clients
Though rare, evening and weekend work and 24x7 on-call rotation is possible depending on client project schedules
Other duties as assigned

Qualifications

2+ years of support experience.
Knowledge maintaining and configuring PCs and Laptops; including but not limited to Windows 10 and newer, networking, Office apps, Internet and anti-virus, required.
Superior customer service skills, ability to troubleshoot and explain complex issues to non-technical individuals.
Experience maintaining Office 365 user accounts, preferred.
Basic understanding of network switches, routers, firewalls and VPN, desirable
Solid written and oral communication skills, required
Solid interpersonal and team skills, required
Solid documentation and reporting skills, required
Ability to multi-task, required
Strong organizational and analytical skills, required
Self-motivated and self-sufficient, required
Microsoft, A+, N+, and/or S+ certifications, desirable

Physical Demands

Ability to lift/carry up to 50lb on occasion.
Ability to use hands/tools for PC related hardware repair and/or replacement.
Position primarily requires work using a PC and phone.
Climbing ladders or crawling under desks may be necessary for occasional tasks.
Frequent standing, sitting, or walking as tasks demand.
Some after hours and weekend work may be necessary, per client schedules.

As a Tidal Wave Auto Spa Team Member, you will enjoy our Benefits Program to help secure your financial future and preserve your health and well-being, including:

PTO is based on the company’s PTO policy.
Eligibility for health, dental, and vision coverage subject to 30 day waiting period.
Eligibility for 401(K), subject to plan terms.
Eligibility for benefits such as life insurance, short- and long-term disability, hospital indemnity, critical illness, and accidental, subject to 30 day waiting period.
Company-paid holidays.

**Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of Tidal Wave Auto Spa provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. Tidal Wave Auto Spa hires and promotes individuals solely on the basis of their qualifications for the job to be filled.