Position Description

Job Summary

What's the job?

**This is a hybrid role with 2 days a week expected in our Malvern, PA offices**

CertainTeed Exterior Building Products is currently seeking a highly skilled professional Customer Service Representative for the Roofing Products Group for our Malvern, PA Call Center. The incumbent will possess strong SAP skills in a Customer Service capacity. Under the direction of the Team Supervisor, this position is accountable for providing world class customer service and maintaining strong professional relationships with the CertainTeed Sales Group, Manufacturing & Distribution Plants, Corporate Logistics, and the Pricing Group. Demonstrates sound business acumen by knowing how to prioritize critical tasks during high volume demand patterns.

Duties/Responsibilities:

Order Management

• The incumbent will have SAP experience with Order Entry/Management and be responsible for accepting, reviewing, processing, and maintenance of customer orders in a timely and accurate manner
• Responsible for answering and handling inbound calls (50-70 daily) in a fast-paced environment
• Will handle multiple Sales Regions while also providing backup support to non-specific Sales Regions
• Coordinate with Sales, Manufacturing, and Distribution to resolve service issues and other discrepancies which could negatively impact the customer and or CertainTeed
• Expediting of orders based on Customer's requirements
• Sales Force experiencing to manage inbound general and service cases.

Problem Solving Skills

• Communicate with Supervisors & Management regarding activities and significant issues related to Customer Fulfillment
• Proficiently and timely organization and follow up managing and resolving customers and sales requests/issues.
• Collaborate with cross-functional teams to expedite orders
• Analyze and evaluate alternative solutions to respond to Customer requests relative to lead time expectations, job sites, product sourcing, and availability within the department and Corporate guidelines

Logistics

• Maintains strong lines of communication with shipping plants and Corporate Logistics to ensure seamless order processing and execution of standard and special/hot orders
• Understanding of Shipping/Delivery Lanes & Freight Rates

Required Qualifications

What do you bring?

• Excellent Communications Skills
• Ability to multitask, strong organizational skills
• Strong teamwork skills to assist others and ability to commit to team, department goals, activities, and schedules.
• Flexibility with responsibilities and hours when business demands shift.
• Functional Microsoft office skills including Excel and Word.
• 4 Year Degree Preferred
• Relevant Work experience 5-8 years
• SAP Experience a plus
• Salesforce Experience a plus

Additional Description

What are our perks?

We provide unique options to fit your unique lives! Our Total Rewards Program is customizable to accommodate your needs. Our menu of flexible options includes, but is not limited to:

• Excellent healthcare options: Medical, vision, prescription & dental
• Family Focus & Balance: Parental leave, paid time-off and Employee Assistance Program
• Financial Security: Competitive 401(k), Company-funded Retirement Accumulation Plan and Employee Stock Purchase Program (PEG)
• Tuition Reimbursement: Continuing education for every season of your career
• Pet Insurance options: Insurance plan & prescription discount program for your furry friends
• Employee Recognition Programs
• PerkSpot: Our exclusive one-stop online discount marketplace
• LiveWell: Rewarding you for living a healthy lifestyle

Company Summary

Why work for us?

At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.

Legal Statement

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.