We believe Running Changes Everything. If you believe that, too, we want to talk. With more than 250 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and remain committed to delivering unmatched service and support when outfitting customers in everything they need to have a successful run, whether that’s introducing them to their new favorite running shoes, socks, or gear, or inviting them to our next training program run. We like to keep things high-spirited, fast-paced, and fun. We don’t mind wearing more than a few hats and stepping in to help out wherever is needed. Our team is a group of knowledgeable and hardworking individuals who work, sweat, and live passionately. We run together to tackle a problem, reach a goal, get encouraged, and nurture our brand each day. We are in full pursuit to find hardworking people to join us on our quest and bring our core values to life.

As a Retail Experience Manager, you will be responsible for the day-to-day and long-term success of retail staff with a focus on customer experience. We believe that each one of our staff members are key contributors to our brand’s success. This position will help create the best customer experience by focusing on what matters most, our staff. You will be responsible for effective recruiting, onboarding, scheduling, coaching, performance management, and education. Our Retail Experience Manager will oversee our Retail Sales Associate, or Outfitters, as we call them, to ensure each customer is outfitted with everything they need to get started or to keep going. Joining Fleet Feet is joining a team and a community that ignites and promotes running and fitness. We pride ourselves on putting people first and know that what we do each day does not happen anywhere else, for staff or customers. We truly believe that running changes everything.

• Available to work a flexible schedule, including, days, evenings, weekends, and holidays
• Demonstrated leadership ability with at least 2-3 years of retail experience in a customer-facing sales setting
• Proven track record of leading your team by example, giving feedback and coaching in the moment
• Experienced in having hard conversations (performance, disciplinary, etc)
• Passion for coaching and developing people
• Ability to balance the needs of employees and the business
• Passion for managing, training, and motivating employees
• Can own and manage administrative tasks, customer interactions and a fast-paced environment while staying organized
• Professional and timely internal and external communicator
• Has a proven track record of developing and training staff
• Fosters growth of others through recognition, coaching and development opportunities
• Promotes individual and team performance by setting expectations, delegating and providing tools and resources
• Assists with making business decisions, always putting staff and customers first
• Builds and maintains trust from staff and customers by using sound judgment
• Passionate, positive, self-motivated and detail-oriented
• Collaborative and customer-centric
• Willing to go above and beyond when needed
• Communicates professionally with customers and team
• Delivers the best customer experience by creating a positive staff culture with a focus on performance management and education
• Cultivates relationships with customers and the community through events and outreach
• Supports all Fleet Feet initiatives, activities, and functions

Perks:

• High energy and fun atmosphere
• Training and advancement opportunities within the Fleet Feet brand
• Community involvement and community service activities
• Up to $500 in annual race reimbursements
• 401(k) options with company match (Age 21+)
• Insurance benefits including medical, dental, vision & HSA
• Paid Time Off (15 days/120 hours annual)
• 5 Paid Holidays
• Generous employee discount
• Quarterly footwear allotment
• Cell Phone Stipend
• Free Fleet Feet Training Programs 
• Passionate team members

Salary Range: $55,000-$65,000/year DOE

We are an equal opportunity employer and believe having diverse teams in which everyone brings their whole self to Fleet Feet is key to our success. We welcome people of different backgrounds, experiences, abilities and perspectives. That is why we value diversity and inclusion in our hiring practices, our culture, and our engagement with the community.  Learn more about our Diversity, Equity and Inclusion initiatives. 

Additional Requirements:  Hours of work for this position may vary based on work schedule. Position requires moving around for periods of 2-4 hours without a rest break task sequencing, and using point-of-sale computers. Occasional moderate to heavy (10-25+lb) lifting and carrying, bending and reaching overhead may be required. Work environment includes substantial communication with customers, working in a retail environment with product displays and stockroom with inventory, and potentially slippery surfaces.

Fleet Feet Nashville utilizes E-Verify and requires completion of a background screen as part of the hiring process.

Fleet Feet franchisees operate as independent business owners. If you apply and are hired at a Franchise location, you would be an employee of that Fleet Feet franchisee and not an employee of the Fleet Feet Corporation. We have opportunities within both our franchise locations and our Fleet Feet Corporation.