The Role
Everything starts with our customers. At Fidelity, we are dedicated and heavily invested in ensuring the products we deliver are of the highest quality, stability, and experience so that nothing gets in the way of our customers and their financial dreams. We are looking for a highly motivated software engineer in test who can support our Contact Center team in multiple ways such as IVR functional testing, API testing, automation testing, CI/CD build out, and analysis. The outcome of this role will elevate the efficiency and speed at which Fidelity not only delivers stable products but delivers quality to our customers.
The Expertise You Have
- Bachelor's degree in a technical discipline, or equivalent experience is required.
- Minimum of 5-7 years of Software Quality Assurance experience
- Solid UI testing and API testing experience required.
- Web Services testing experience
- IVR Testing exp
- Experience with agile methodology and tool sets (JIRA)
- Capability to adhere to deliverables in the sprint schedule.
- Experience with test automation tools, Empirix Hammer/CallMaster is a plus and highly desired.
- Demonstrated ability to review and analyze client-specific system requirements and scope of services.
- Ability to analyze functional and technical system designs for testability.
- Proficiency at mining and manipulating test data in support of test cases for multiple and complex projects.
- Strong technical skills such as SQL, XML/VXML, HTML, JavaScript, Java, Visual Basic
- Ability to read and enhance scripts/code.
- Solid understanding of the software development process including planning, analysis, design, coding, system and user testing, and problem resolution
- Experience working in conjunction with multiple functional groups to identify potential future improvements to the overall quality process, requirements gathering and documentation.
- Prior telecom experience and/or experience in the testing of IVR applications is strongly desired.
The Team
The COE in Quality Engineering resides in the Enterprise Technology in Enterprise Customer Contact Center (EC3) business unit of Fidelity Investments. The COE consists of 20 quality, performance, and capacity engineers with a passion around customer experience and with the engineering tool set to seek challenges including: Functional testing, automated testing, performance testing, chaos testing, application cloud migration and management, CI/CD implementation, security testing and application development. The COE provides domain specialists to squads who develop products with the highest customer quality, security, stability, and experience. This role will directly support the Contact Center team and supports the IVR applications utilized by our customers to communicate with Fidelity resources. The supported applications include but are not limited to Voice applications, API based applications, and cloud-based solutions.
Company Overview
Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at FTSJobs.com.
We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.
Information about Fidelity investments
At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.
Fidelity TalentSource's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
Fidelity Investments and Fidelity TalentSource are equal opportunity employers.
