Atlas Machine & Supply, Inc., is seeking to hire a Service Manager for our Nashville, Tennessee location. This position is responsible for managing branch operations and Service Technicians on a daily basis.

Company Culture and Values

Here at Atlas, we believe that every individual should take full ownership and show respect to all employees, regardless of department or reporting structure. This core value is something we uphold every day. Below are the key principles we stand by.

Cover and Move (Teamwork and Support): We seek candidates who thrive in a collaborative environment, supporting their team to achieve shared goals and overcome challenges together.
Simple (Clarity and Communication): Candidates should value clear, straightforward communication, ensuring everyone understands their role to maintain efficiency and avoid confusion.
Prioritize and Execute (Efficiency and Focus): We look for individuals who can prioritize tasks effectively, focusing on the most critical issues to make the best use of time and resources.
Decentralized Command (Empowerment and Trust): Ideal candidates take ownership of their responsibilities, make informed decisions independently, and align their efforts with the company's mission while fostering innovation and accountability.

ESSENTIAL RESPONSIBILITIES:

Technician Management

Collaborate with dispatcher to manage day to day schedule or service technicians to 85% utilization and maximum profitability.
Manage service technicians ensuring proper conduct, tasks, safety, and etiquette with customer.
Communicate with technicians on schedules, issues, or concerns.
Monitor and approve purchased items related to emergency service jobs and non- stock items.

Atlas Customer Management

Communicate with customers on schedules, issues, or concerns
Quote service repairs as needed
Timely review and billing of service jobs
Collaborate with the Service Agreement Coordinator to maximize efficiency of preventative maintenance schedules
Accountable for service technician compliance to company established directives
Perform other duties as assigned by management or in accordance with Atlas bylaws
Collaborate with sales, customers, and other key members to develop solutions
Develop and execute solutions to customer issues in a timely manner
Develop relationships with customers, maintain and improve attachment rate
Proper and timely communication across all channels
Ensure accurate purchase order capture and effective management of open jobs
Available for on call rotation for managers for afterhours emergency calls

Requirements:

Knowledge and experience in industrial Air Compressor systems preferred
Education: High School diploma, (GED) or a minimum 3-years' experience in air compressor industry
Management experience preferred but not required
Strong ability to manage timelines and complete assigned tasks efficiently
Excellent interpersonal, written, and verbal communication skills
Strong problem-solving skills, including data analysis and solution development
Critical thinking ability with a focus on logical reasoning and decision-making
Proficiency in Microsoft Office Suite and general computer applications
Ability to understand, prepare and present reports as needed

Benefits:

401(k) Retirement plan
401(k) Company Matching
Health, Dental, and Vision insurance
Company-paid life insurance, short/long-term disability insurance
Employee assistance program
Flexible spending account
Paid time off
Parental leave
Holiday pay

It is Atlas' Policy to employ qualified people to perform the many tasks necessary in operating our Company. An integral part of this Policy is to provide equal employment opportunity for all persons regarding recruiting, hiring, benefits, compensation, training, promotions, terminations of employment, and company sponsored social and recreational activities without discrimination because of race, color, religion, sex, national origin, age, physical or mental disability, or veteran status.

It is also the Policy of Atlas to maintain a work environment that is free of harassment of any kind. Our company does not and will not tolerate any employee unlawfully harassing another employee, for example, by addressing or referring to another employee in racially, religiously, or sexually derogatory terms.

Compensation details: 75000-95000 Yearly Salary

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