Senior Systems Analyst (Commercial) at Alkermes, Inc. in Waltham, MA

POSITION SUMMARY:

Alkermes is seeking an experienced Senior Systems Analyst to be a key member of our IT team. The ideal candidate will have strong working knowledge of Veeva Commercial Products with a core focus on Veeva CRM and Events. This individual will provide application implementation, support and administration across the organization, including Sales Operations, Marketing, Market Access, Patient Access Services, Field Sales, and some involvement with Medical Affairs. This role would work a hybrid schedule based in our Waltham, MA office.

Responsibilities

ESSENTIAL AREAS OF RESPONSIBILITY:

Support customizations and configurations (Formulas, Workflows, Approval Processes, Custom objects and fields, business rule configurations, Page layouts, Record types, Permission Sets, Reports and Dashboards). Establish new users and manage access levels
Manage support requests to ensure they are addressed in a thoughtful and timely manner through to successful resolution.
Operate as a key IT CRM resource on project implementation activities, partner with the business teams to identify, define, and implement new process improvement opportunities leveraging existing system capabilities. Perform in-depth impact assessments, system integration testing and coordination of end-user acceptance testing when necessary for system changes.
Maintain standards and operational procedures for the support of Veeva and related technologies within the organization.
Contribute to the development and maintenance of configuration specifications, SOPs, cut-over plans, change controls and other relevant deliverables for various IT systems.
Contribute to audit and control activities for Veeva and associated systems. Ensure that agreed controls are followed for both production support and development activities.
Build and foster effective relationships between the business, external service providers and IT.
Introduce best practice and process improvement ideas where appropriate

Qualifications

BASIC QUALIFICATIONS:

Minimum Education & Experience Requirements:

Bachelor’s Degree in computer science, Information Systems, or a related field
Experience with VEEVA CRM and/or Salesforce required.

Experience:

Minimum of 5 years of experience supporting end users within pharmaceutical/biotech industry preferred.

Technical Knowledge/Skills:

Thorough understanding of the implementation and customizations of Veeva solutions.
Proven track record of implementation and administration of Veeva’s OTB functionalities.
Veeva CRM or Salesforce certification preferred.
Knowledge of Salesforce ServiceCloud (Patient Services) platform is a plus.
Familiarity with OmniChannel strategy and concepts a plus.
Ability to work within a system architecture that incorporates Master Data, Commercial Datawarehouse/Data lake and/or other systems integrations.
Experience managing IT vendor relationships within pharmaceutical/biotech industry
Knowledge of FDA regulations and/or HIPPA compliance is a plus

PREFERRED QUALIFICATIONS:

Personal Attributes:

Self-starter with the ability to work with minimum supervision while adding value to cross-functional teams.
Business engagement experience with the ability to manage evolving business priorities and demands
Ability to multitask – effectively manage simultaneous work requests across departments, IT, and other cross-functional organizations.
Willingness to learn new applications as additional needs arise.
Strong work ethic, with a proven track record in successfully achieving goals.
Excellent verbal and written communication skills with the ability to present to and interact with a diverse group of executives, managers, and subject matter experts.
Ability to work 2-3 days a week in our Waltham office.

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About Us

Why join Team Alkermes?

Alkermes applies its deep neuroscience expertise to develop medicines designed to help people living with complex and difficult-to-treat psychiatric and neurological disorders. A fully-integrated, global biopharmaceutical company, headquartered in Ireland with U.S. locations in Massachusetts and Ohio, we are committed to pursuing great science, driven by deep compassion to make a real impact in the lives of patients. Alkermes has a portfolio of proprietary commercial products for the treatment of alcohol dependence, opioid dependence, schizophrenia and bipolar I disorder, and a pipeline of clinical and preclinical candidates in development for various neurological disorders, including narcolepsy.

Beyond our important mission of developing medicines to address unmet patient needs, we actively seek to foster a culture of diversity, inclusion and belonging throughout our business. We strive to ensure that all voices are respected and valued, recognizing that our diversity of thought, background and perspective makes us stronger. We are proud to have been recognized as an employer of choice by many national organizations, including being certified as a Great Place to Work in the U.S. in 2024, honored as a Healthiest Employer in both Ohio and Massachusetts in 2023, a Best Place for Working Parents in 2023, and to have received the Bell Seal at the Platinum level for Workplace Mental Health by Mental Health America for three consecutive years (2021-2023).

Alkermes, Inc. is an equal employment opportunity employer and does not discriminate against any qualified applicant or employee because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender expression and identity, disability, genetic information, veteran status, military status, application for military service or any other characteristic protected by local, state or federal law. Alkermes also complies with all work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Alkermes is an E-Verify employer.