The American Hospital Association (AHA) is a national organization that represents and serves all types of hospitals, health care networks, and their patients and communities. The AHA has two main offices, located in Washington, D.C. and Chicago. We are currently seeking a Senior Specialist, Field Engagement Operations for our Chicago office. This position is a hybrid role (three days in the office, two days working remote).
Starting base salary = $76,000- $95,000- $114,000 (commensurate with related experience). The AHA is committed to fair and equitable compensation practices. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications, and location.
The Senior Specialist, Field Engagement Operations is responsible for ensuring exceptional regional policy board and other executive-level member convening experiences for AHA members, state association executives, and cross-association colleagues. Establishes, administers, and executes best-in-class meeting operations. Leads process for data collection and reporting on AHA member group participation, including ongoing initiatives to ensure field representation across AHA members groups and a well-populated member leader development pipeline. Drives process improvements and modernization across AHA and delivers continuous improvement and collaboration within field engagement with other business units, as well as with other business units and external stakeholders from member organizations and state associations.
The Essential Functions of this position include, but are not limited to:
- Creates and maintains SOPs, process maps, checklists, and SharePoint. Executes quarterly quality control reviews and implements ongoing improvements to ensure accuracy and the most updated information available for regional policy board meeting (RPB) management and operations.
- Ensures onsite meeting materials/supplies are received on time and error-free. Manages assembling and sending of RPB meeting material packets. Curates RPB onsite meeting boxes for shipping. Maintains meeting supply inventory and conducts quarterly technology equipment audits to ensure good working order.
- Manages RPB post-meeting and reimbursement processes.
- Manages outgoing member recognition process.
- Leads member-led group data collection, reporting, and SharePoint site and list/roster management by interfacing with member-led group leads and collaborating with FE draft day team colleagues to optimize field representation across AHA member-led groups and to populate the member engagement and leadership development pipeline.
- Collaborates with AHA FE data team members to ensure member-led group data collection is accurately uploaded/updated in AMS and aligns with member-led group reporting.
The American Hospital Association (AHA) is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. We will provide reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call (312) 422-3000 and ask for the Vice President., Human Resources or email hr@aha.org and let us know the nature of your request and your contact information.
We value the commitment and creativity that our diverse team members contribute to the AHA’s mission to advance equitable care and health improvement for all. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our members and the communities they serve.
Individuals from all backgrounds, such as veterans, people with disabilities, differing gender identities and sexual orientations, national origin, spiritual beliefs, and race are encouraged to apply.
We offer a competitive total rewards package including:
- Medical/Dental/ Vision coverage (LGBTQIA+ inclusive)
- Short & Long term disability
- Life Insurance
- 401(k)
- Vacation, Personal, Health & Volunteer Time Off days
- 11 Paid holidays
- Physical and mental wellness programs
- Paid parental leave, including adoption
- Hybrid work environment (3 days in the office, two days from home)
- Opportunity to join our Diversity Equity and Inclusion Council & Employee Resource Groups to help us continue to build a diverse, inclusive and equitable workplace culture
- Opportunity to join AHA Cares and give back to the community
- Opportunity to join the Employee Activities Committee and help plan events that bring colleagues together to connect
- A variety of professional development and mentorship opportunities
- Tuition Reimbursement
- Access to AHA Learning
- Work with colleagues who are passionate in our mission
5 years: Experience in membership/customer services or meeting planning
Education
Required: Bachelors
