Senior Manager, Field Enablement at Alkermes, Inc. in Waltham, MA

Senior Manager, Field Enablement

POSITION SUMMARY:

Alkermes is seeking a seasoned Senior Manager of Field Enablement with expertise in CRM products and strong technical proficiency in SQL (including joins and functions), working with large datasets and relational databases. As a key member of the Commercial Operations organization, this individual will serve as a technical subject matter expert (SME) for ongoing project work and system enhancements. The role involves close collaboration and execution with both external vendors and internal business partners.

The ideal candidate is a high-energy, forward-thinking professional with excellent communication skills, a keen focus on stakeholder engagement, and a drive to enhance operational and reporting processes. Prior experience working with pharmaceutical industry data is preferred. Alkermes has recently adopted a hybrid working environment to support and meet the needs of employees and this role will operate in a flexible environment with 60% of time in the office and 40% from home.

Responsibilities

ESSENTIAL AREAS OF RESPONSIBILITY:

Make recommendations for the simplification, optimization, and growth of the business application systems in partnership with IT, including but not limited to, Salesforce/Veeva and Tableau.
Effectively communicate with stakeholders on enhancements and improvements
Establish and maintain operational procedures and standards for the support of SFDC/Veeva and related technologies.
Provide technical support across key systems, collaborating with users, team members, and external vendors.
Manage the creation and maintenance of system and process documentation.
Address and manage support requests, ensuring timely resolution of issues.
Partner with IT to release new enhancements to the field Perform additional tasks and projects as assigned.
Translate complex business requirements into technical solutions.
Perform thorough testing, including user acceptance testing (UAT) when appropriate, for system changes and provide post-implementation support.
Collaborate with business users, gather and analyze data, and troubleshoot issues effectively.

Qualifications

BASIC QUALIFICATIONS:

Minimum Education & Experience Requirements:

Bachelors Degree in Computer Science, Information Systems, Business, Statistics, or a related field.

Experience:

5+ years supporting end users within pharmaceutical/biotech industry (or equivalent).
5+ years of experience supporting Salesforce.com/ Veeva suite applications.

Technical Knowledge/Skills Needed:

Proficiency in SQL, including joins and functions.
Experience with relational databases and SaaS technologies.
Ability to work with large datasets.
Expertise in data visualization tools such as Tableau (development skills are a plus).
Solid understanding of Salesforce.com implementation and customization.
Ability to learn new applications and technologies as business needs evolve.
Strong statistical and analytical abilities to interpret complex data sets.
Excellent written and verbal communication skills.
Experience gathering requirements, creating documentation, functional specifications, and business workflows.
Advanced skills in Excel and PowerPoint.

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About Us

Why join Team Alkermes?

Alkermes applies its deep neuroscience expertise to develop medicines designed to help people living with complex and difficult-to-treat psychiatric and neurological disorders. A fully-integrated, global biopharmaceutical company, headquartered in Ireland with U.S. locations in Massachusetts and Ohio, we are committed to pursuing great science, driven by deep compassion to make a real impact in the lives of patients. Alkermes has a portfolio of proprietary commercial products for the treatment of alcohol dependence, opioid dependence, schizophrenia and bipolar I disorder, and a pipeline of clinical and preclinical candidates in development for various neurological disorders, including narcolepsy.

Beyond our important mission of developing medicines to address unmet patient needs, we actively seek to foster a culture of diversity, inclusion and belonging throughout our business. We strive to ensure that all voices are respected and valued, recognizing that our diversity of thought, background and perspective makes us stronger. We are proud to have been recognized as an employer of choice by many national organizations, including being certified as a Great Place to Work in the U.S. in 2024, honored as a Healthiest Employer in both Ohio and Massachusetts in 2023, a Best Place for Working Parents in 2023, and to have received the Bell Seal at the Platinum level for Workplace Mental Health by Mental Health America for three consecutive years (2021-2023).

Alkermes, Inc. is an equal employment opportunity employer and does not discriminate against any qualified applicant or employee because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender expression and identity, disability, genetic information, veteran status, military status, application for military service or any other characteristic protected by local, state or federal law. Alkermes also complies with all work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Alkermes is an E-Verify employer.