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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

WHY CHOOSE US?

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine!

The Senior Director of E-commerce Payments Platform, is a pivotal role in Red Cross ecommerce processes. Within the Red Cross eCommerce comprises the exchange of goods and services and the transmission of funds and data over the internet. E Commerce relies on technology and digital platforms, including websites, mobile apps and social media to receive incoming donations and payments. Beyond monitoring gateway performance and enhancing payment analytics, the Director plays a key role in setting the strategy and is a driving force in optimizing interchange fees. The role manages a talented team of Treasury Analysts, coordinate resources from internal and external partners, and actively participate in project teams to ensure successful credit card processing initiatives and all other e-commerce initiatives. Understanding the intricate web of e-commerce processes for all incoming payment channels and their interplay with our treasury and accounting functions will be central to your mission.

Strategic Leadership:

• Collaborate with senior leadership to help shape the e-commerce treasury strategy, bringing expertise in payment processing in e-commerce space.
• Represent payments in ARC stakeholder/leadership meetings
• Own and manage the overall payments roadmap.
• Lead and manage the relationship with payments gateway vendor partners.
• Stay on top of market trends in payments and help identify opportunities in adoption within ARC.
• Lead the tiger team of experts from each system area within ARC for major payments initiatives within the Red Cross

Gateway Performance:

• Review payment metrics and monitoring reports and fine-tune payment gateways, ensuring smooth and efficient transaction processing.
• Resolve any issues promptly to maintain uninterrupted operations.

Payment Processing Excellence:

• Dive into payment analytics, ensure collection of data, and extracting actionable insights from key performance metrics to drive strategic decisions.
• Develop and implement strategies to optimize the efficiency and effectiveness of our payment processing systems, covering gateways, mobile apps, digital wallets, etc.
• Lead efforts to optimize interchange fees, reducing transaction costs while maximizing benefits.
• Skillfully negotiate with payment service providers to secure advantageous fee structures

Resource Coordination and Management:

• Manage and coordinate internal and external resources, including IT, Business Systems Integration, shared services, and vendor partners, to resolve challenges effectively.

Team Leadership:

• Mentor and guide our Treasury Analysts, fostering their growth and ensuring they deliver exceptional results.
• Define KPI’s across the team to determine measurable success metrics
• Support analyst team to manage user access and the fraud prevention tool, guaranteeing top-notch performance.
• Support analyst team to focus on analyzing payment-related expenses, monitoring budget-to-actual variances, and ensuring charge accuracy.
• Collaborate with the ARC technical team to ensure successful implementation of payment features.

Project Management:

• Act as a driving force in project teams, serving as the functional/technical expert for credit card processing, help coordinate resources and bring best practice to ensure the successful execution of initiatives.
• Help facilitate the implementation of new funding and payment channels, including mobile apps, digital wallets, social media campaigns to name just a few. Fundraising & Training Services routinely evaluate new channels all the time and will contact e-commerce team to analyze the channel and identify implementation steps needed to execute.
• Collaborate with LoB‘s on prioritizing payments related work.
• Collaborate with the PM and agile team for successful delivery of project features on time with minimal errors.
• Ensure defects related to payments are reviewed, prioritized, managed with the payments gateway vendor partner and ARC subsystems.

Treasury Operations Integration:

• Ensure seamless integration of e-commerce processes with treasury, reconciliation, and accounting functions, contributing to precise financial reporting.
• Work with Treasury Cash Management team to ensure proper mapping to bank account structure for payment deposits as well as payment refunds and returns.
• Ensure that all incoming payments, refunds, returns, and cancellations processes are fully understood internally and working well during implementation.
• Coordinate with Gift Processing team to ensure proper collection and recording of donor data

E Commerce Supplier Management:

• Work with external suppliers, such as Amex, Visa, MasterCard, Braintree, PayPal, Stripe and all digital wallet organizations to ensure proper contract management, risk mitigation, and integration with existing Red Cross and non-Red Cross third party suppliers.
• Conduct payments vendor evaluation for new payment rails.
• Lead weekly/bi-weekly review meetings with payments gateway vendor.
• Coordinate Risk and InfoSec Assessments on all e-commerce suppliers.

Qualifications:

• Education: A Bachelor's degree in Accounting, Finance, or a related field is your foundation; an MBA is a plus.
• Experience: You bring a minimum of 10 years of e-commerce payment expertise to the table, with a deep understanding of payment gateways, interchange fees, and fraud prevention.
• Management Experience: With at least 7 years of leadership experience, you excel in guiding and inspiring your team to deliver outstanding results.
• Strategic Mindset: Your ability to contribute to strategic discussions and drive strategic initiatives is a key asset.
• Analytical Skills: Proficiency in data analytics allows you to turn numbers into actionable strategies.
• Versatility: Thriving in a dynamic e-commerce environment and adapting to emerging technologies is second nature.
• Adventure Awaits: While travel is infrequent, you're ready for the occasional journey to make a significant impact.
• Project Management Skills: You must be comfortable interacting with a broad cross section of colleagues internally and externally, keeping the team on track during implementations and coordinating resolution of issues as they crop up.

*Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

PAY INFORMATION: The starting annual salary range for this position is $160,000 - $180,000. We do not offer an annual bonus for this role. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location & experience.**

BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work, retirement, getting healthy and more. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn.

• Medical, Dental, & Vision Plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO + Holidays
• 401K with up to 5% Match
• Paid Family Leave
• Employee Assistance Programs
• Disability and Insurance: Short + Long Term
• Service Awards and Recognition

*LI-JG1

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

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