Hyatt Corporate Office, Chicago

The Opportunity

Hyatt seeks an enthusiastic Senior Claims Manager, Liability to join our Hyatt Claims Team. In this role, you will be collaborating closely with the broader Hyatt Risk Management Team, hotel operations, our third-party administrator, and other key stakeholders, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

•Annual allotment of free hotel stays at Hyatt hotels globally

•Flexible work schedules

•Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

•A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

•Paid Time Off, Medical, Dental, Vision, 401K with company match

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.

The Role

The Senior Claims Manager, Liability, reporting to the Associate Vice President (AVP) of Global Claims, will be responsible for the strategic direction and performance of Hyatt’s liability claims team. This includes developing and implementing liability-focused programs that help Hyatt prevent and mitigate losses to reduce the total cost of risk. The Senior Claims Manager will be responsible for developing relationships with internal and external stakeholders to drive improvement in overall claims outcomes. The senior manager will also partner with the AVP of Global Claims to support transformative initiatives to enhance the overall execution of the various claims teams. Specifically, the Senior Claims Manager – Liability will:

•Develop strategies to improve the management and resolution of domestic, US liability claims

•Support Hyatt’s overall claims process, including reporting and tracking claims, gathering relevant information, and managing claim negotiations and settlements

•Oversee and support adjustment and resolution of complex, litigated claims

•Attend mediation and other claims-related events as needed

•Ensure compliance with policy reporting requirements

•Build a strong relationship with Hyatt’s third-party administrator (TPA) and other Hyatt claims stakeholders

•As leader of the overall liability team, manages, mentors, and guides team members, who support a variety of liability coverages

•Partner with other Risk functions

•Supporting special initiatives and cross-functional projects, such as M&A

•Opportunities to participate in Hyatt’s Diversity & Inclusion activities

Qualifications

Experience Required:

•10+ years of risk and insurance experience (with a minimum of 4-5 years handling claims – the balance of years can be in other risk and insurance functions)

•A minimum of 1-2 years of direct experience managing claims or other risk management professionals (with proven success developing and mentoring others)

•Direct experience managing litigated claims (preferably general liability claims)

•Demonstrated customer service experience/mindset

•Experience identifying needs and driving projects/initiatives in support of risk or insurance functions (including stakeholder engagement)

•Requires knowledge of loss control methodology and reduction of incidents

Experience Preferred:

•Bachelor’s degree in risk, business, accounting, hospitality, or a related field

•Any professional certifications: CPCU, AIC, ARM

•Experience working with and evaluating law firm performance in defending claims

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.