We are seeking aSenior Analyst, Sales Support to join our Financial Markets team at Standard Chartered Bank in New York. The successful candidate will be working with the Head, Markets Operational CRM as well as other team members to drive origination, develop strong client relationships and be seen as an expert in Financial Markets by internal and external stakeholders.

As a Sales Support Senior Analyst within the Markets Client Sales Solution Group, you are part of the Client Solutions Groups that provides trade support, pre-trade and post trade support to the Financial Markets sales desks and clients globally.

We appreciate self-driven candidates who will be working closely with the wider Financial Markets team, coverage and product partners to develop an understanding of the competitive landscape and identify prospective partners who can address customer needs and accelerate growth. We believe that a willingness to acquire new skills will contribute to success in this role.

Key Responsibilities

• Build and maintain strong relationships with our sales colleagues, providing proactive support that increases our client-focused approach.
• Serve as the first point of contact for addressing queries and requests from clients, showcasing our commitment to delivering superior service.
• Acts as the first point of contact for sales for all transaction level operational queries
• Manages a diverse range of sales support tasks,across trade, pre-trade and post trade.
• Collaborate across the client Sales Solutions Groups, Sales, Trading and Business Management COO to execute new business initiatives - ie. New product enablement, design new controls and processes.
• Ensure all queries are addressed in a timely and concise. manner Able to identify and to bring together the relevant resources to address the issues and brainstorm solutions.
• Be proactive and maintain a risk-oriented mindset to ensure escalations are alerted in a timely fashion to mitigate potential risk for our stakeholders.
• Ensure Sales credits year-to-date contributions are timely and reflected accurately
• Actively seek opportunities to improve global consistency, work closely with the Hubs (GBS) and other regions to close gaps and standardise processes.
• Maintain a never-settle attitude to continuously identify, resolve, and deliver process improvement.
• Constantly adapt to the ever-changing environment with regulatory obligations and infrastructure enhancements
• Co-ordinate and provide support for client testing for new products / changes.
• Actively monitor data from management information system (MIS) and generate data-driven decisions to ultimately reduce re-occurring issues.

Qualifications

• 3-5years' experience in Financial Markets.
• Financial Markets Products as well as Financial Markets Operations knowledge.
• Fully understand the Financial Market Operations (FMO) business strategy and leadership expectations.
• Expertise in prioritising queries regarding how to handle any premium clients.
• Demonstrated knowledge in objective judgement when dealing with conflicts due to prioritisation.
• Experience in managing complex client service scenarios as well as knowledge in how to identify process to resolve.

Key Skills

• Communication Skills
• Financial Markets Products Knowledge Operations
• Leadership skills (Preferred)
• Customer Relationship Management
• Collaboration Team Player
• Time Management
• Negotiating Skills
• Problem Solving Analytical Skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Expected annual base pay range for the role is$73,581 - $110,372. The final offer will be determined on an individualised basis using a number of variables, including but not limited to skill set, depth of experience and education, internal relativity, and specific work location. At Standard Chartered Bank, Base pay is only part of the total compensation package. Discretionary variable pay and a range of attractive bank sponsored benefit programs are available and designed to foster employee overall health and well-being including, but not limited to, a best in class 401k plan with up to 8% employer match, robust medical plan coverage with employer funded Health Savings Accounts, inclusive family building benefits, and flexible/hybrid working arrangements for many of our positions subject to role specific considerations

Visit our careers websitewww.sc.com/careers

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

www.sc.com/careers