At the Monterey Bay Aquarium, we are passionate about creating an inclusive workplace that celebrates and values diversity. We firmly believe that having a team of diverse backgrounds and voices, working together, increases our capacity to serve our visitors and fulfill our mission.We welcome people from all walks of life into our team and strongly encourage people of color, LGBTQ+ individuals, veterans, and people with disabilities to apply. 

Job Summary:

Under general supervision, perform project management duties specifically for Membership and Development to help build and implement new CRM, Ticketing, eCommerce, onsite POS, and CMS/website, including migrating complex data from current systems, to meet the needs for Membership and Fundraising businesses. Manage project plans and schedules that meet the requirements for Membership and Development for successful transition with minimal impact on revenue and efficiency. Keep the Membership and Development team organized with tasks and deadlines, advocate and adjust schedule when needed, and gather and track business requirements, and ensure deliverables are completed, etc.  Attend all meetings and keep the Membership and Development leadership team well informed. Develop and maintain collaborative relationships with other departments, teams, and vendors. Perform other duties as required.

This is an 18 month term assignment.

Core Activities:

• Project Management:
  • The main point of contact for Membership and Development with all other teams involved with the technical projects. Work closely with Sr. Technical Project Manager to organize and manage the projects to meet the membership and fundraising business requirements, and successfully migrate to new systems, while minimizing impact on revenue. Includes the following, but not limited to:
    • Identify and integrate key project activities and timelines in collaboration with cross functional management to meet the needs for Membership and Development.
    • Gather business requirements, track progress, and dependencies, and work to make sure all critical business requirements are met.
    • Track progress and work to make sure all critical business requirements are met and keep the Membership and Development leadership informed of the progress or when help is needed.
    • Follow up and through on action items. Schedule and facilitate meetings for Membership and Development team and keep track of notes on discussions, decisions, and items to follow up on.
• Reporting and Collaboration
  • Establish and maintain regular and effective communications with the Technology & Innovation and Marketing teams to plan ahead and ensure appropriate Membership and Development team members are included where needed, aligned, and on track.
  • Attend all project team meetings and working sessions (Business Intelligence, CRM, E-commerce, and Website) and collaborate with product managers of each team to flag any systems development/configurations for other departments that might impact Membership and Development team's requirements.
  • Provide regular updates to keep the broad Membership and Development division staff updated on the progress. Also meet and/or share regular updates with the leadership team to keep them well informed on project status, completed work, upcoming work, gaps, risks, and challenges to keep the project on track. 
  • Author, review, and/or update documentation as needed for Membership and Development throughout the project.
  • Organize efforts to create all new SOP documents and review in collaboration with Membership and Development managers. Also organize and schedule necessary trainings specific to Membership and Development.

Preferred Knowledge, Skills, & Abilities (KSAs):

• 4 or more years of technical project management experience for nonprofit
• Experience with membership and/or fundraising required 
• Working knowledge of enterprise platforms and products (CMS, e-commerce, Ticketing, and CRM; Salesforce Nonprofit and Ticketure preferred)
• Superb verbal and written communication skills, including the ability to explain technical concepts in business-friendly and user-friendly language
• Demonstrated ability to lead collaborative processes that create an open, inclusive, and iterative environment
• Demonstrated ability to keep creative and complex projects focused, on track, and in line with our goals and mission
• Demonstrated ability to foster communication between teams to present unified and consistent messaging to stakeholders
• Demonstrated ability to prepare and lead project meetings
• Ability to work within and maintain Monterey Bay Aquarium’s Core Values

Physical Requirements to Perform Essential Job Functions:

• Typical office equipment
• Constant sitting, standing, walking, bending
• Occasional unassisted lifting up to 50 pounds
• Typical office environment, main Aquarium and exhibits, occasional offsite events

Annual Compensation Range:

$67,300 - $82,000 USD annually. Starting rate will vary based on previous experience and relevant skills/knowledge set.