Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us:https://dhip.dukehealth.org/about-us

JOB LOCATION

Executive Health - 3475 Erwin Rd

JOB SUMMARY

We are seeking a Program Managerthatwill plan, coordinate and administer activities within the assigned program area; this includes development of processes that support clinic business and financial management, recruitment of patient memberships, and strategic marketing to expand program growth within a concierge care practice.

JOB DUTIES AND RESPONSIBILITIES

Analyze and report program trends; collaborate with medical director/HCA/SAM/NM/Program Manager to develop and implement processes and procedures to enhance program effectiveness.
Coordinate and participate in public relations activities that include the development of patient communication materials, website management, and program services.
Maintain liaison with other programs, offices and departments at Duke to coordinate program business and to accomplish program objectives; interface with external organizations as appropriate to ensure cooperative efforts are enhanced and available resources are utilized.
Represent assigned programs; attend professional meetings as appropriate; participate in clinic huddles and lead performance improvement initiatives.
Scheduling: manage physician scheduling templates, coordinate patient scheduling in EPIC and SciMed systems; complete close the loop communication with patients and team to confirm appointments and scheduling requests.
Perform reconciliation and report monthly volume and revenue, including overdue fees and outstanding balances.
Strategic Planning: provide leadership and oversight of new patient memberships; serve as primary contact for establishing/maintaining company partnerships, accounts payable/receivable, and participant eligibility; this includes scheduling, various communications via telephone/email/fax/ electronic health record and data collection for monthly reporting.
Account management: review and ensure accuracy of invoicing, accounts payable/receivable, refunds, and credit card reconciliation for patient members; prepare bank deposits; manage claims edits in workqueues; adhere to data security standards for credit card processing.
Provide excellent customer service: respond to customer inquiries and address patient messages promptly, preferably same day or next day; provide service recovery as needed, work to resolution and communicate with medical director and clinic leadership; foster a positive work environment that promotes a culture of safety.
Provide staff leadership within assigned program area to support the accomplishment of program objectives; provide onboarding, training, and personnel maintenance of assigned staff which includes but is not limited to performance appraisal, vacation schedules, etc.

JOB ELIGIBILITY REQUIREMENTS

Work requires communications, analytical and organizational skills generally acquired through completion of a bachelor's degree program.
Work requires the ability to plan and administer programs and direct program activities within a specific functional area, generally acquired through four years of related experience.
OR ANY OTHER EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.