At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Regional Hospital

Pursue your passion for caring with Duke Regional Hospital in Durham, North Carolina, which ranks as the number four hospital in the Raleigh-Durham, North Carolina area, accordingto U.S. News and World Report for 2023-2024. Duke Regional Hospital is the second largest of Duke Health's three hospitals and offers a comprehensive range of medical, surgical, and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services.

General Description of the Job Class

The pharmacy technician will be based at our Duke Regional Outpatient Pharmacy location. The ideal candidate will be performing under supervision a variety of routine and advanced technical duties related to preparing and dispensing drugs in accordance with standard procedures and techniques.They must be able to balance efficiency with accuracy, work both independently and as a team in a fast-paced environment. The candidate must demonstrate excellence in customer service and teamwork while ensuring all medication needs and regulatory compliance standards are met. The candidate must model behaviors that exemplify our core values of safety, teamwork, excellence, diversity and integrity.

Duties and Responsibilities of this Level

Effectively follow workflow procedure with an in-depth understanding of each area (i.e., prescription receipt, data entry, pick-up, filling) for processing of patient medications. Deliver medications to patient care locations when appropriate.

Serve as the primary training resource for new technicians and assist with evaluating their progress as directed. May assist in preparing schedules, setting work priorities and making work assignments as directed. Assist in documentation of specific procedures and quality assurance activities under a pharmacist review.

Receive and triage information requests; research and provide information when and where appropriate. Refer other inquires to the pharmacist. Order, receive and stock drugs and supplies along with assisting with inventory management and control. Package medications as required for dispensing.

Remains flexible for scheduling needs while easily adapting to a challenging work environment

Assist other technicians in performing complex procedures and/or calculations as required.

Manage personal responsibilities while being able to shift to help team members

Proactively identifying and resolving potential problems to ensure patients have their medications when needed.

Collaborates with immediate pharmacy team, insurance companies, and customers alike to resolve issues, ensure accuracy, and deliver a timely resolution of any medication or insurance related concerns

Prioritizing patient needs and displaying empathy in all interactions to ensure complete patient satisfaction

Actively seeks opportunities to expand clinical, technical and insurance knowledge

Independently able to contact patients via phone to coordinate pick-up of medications refills to ensure medication compliance

Complete and document all assigned medication storage area inspections at least monthly. Identify and replace outdated and unusable drugs. Monitor assigned quality improvement indicators of individual or departmental performance.

Perform other related duties incidental to the work described herein.

Required Qualifications at this Level

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.