About the Role:

The Patient Advisor I plays a crucial role in ensuring that patients receive the highest level of service and support throughout their healthcare journey. This position is responsible for guiding patients through the access process, addressing inquiries, and facilitating appointments to enhance their overall experience. By effectively communicating with patients and healthcare providers, the Patient Advisor I helps to streamline operations and improve patient satisfaction. The role requires a compassionate approach to patient care, as well as the ability to manage sensitive information with confidentiality. Ultimately, the Patient Advisor I contributes to the organization's mission of providing exceptional healthcare services to the community.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in a healthcare setting.
• Strong verbal and written communication skills.

Preferred Qualifications:

• Associate's degree in healthcare administration or a related field.
• Familiarity with electronic health records (EHR) systems.
• Bilingual proficiency in English and another language.

Responsibilities:

• Assist patients in navigating the healthcare system by providing information about services, appointments, and insurance coverage.
• Respond to patient inquiries via phone, email, and in-person, ensuring timely and accurate information is provided.
• Coordinate and schedule patient appointments, ensuring that all necessary documentation is collected and processed.
• Maintain patient records and ensure compliance with privacy regulations and organizational policies.
• Collaborate with healthcare providers and administrative staff to enhance patient access and streamline processes.

Skills:

The required skills for this position include strong communication abilities, which are essential for effectively interacting with patients and addressing their concerns. Organizational skills are vital for managing appointments and maintaining accurate patient records. Attention to detail is necessary to ensure compliance with healthcare regulations and to provide precise information to patients. Preferred skills, such as familiarity with EHR systems, enhance the efficiency of daily tasks and improve the overall patient experience. Additionally, bilingual proficiency can significantly benefit communication with diverse patient populations, fostering a more inclusive healthcare environment.

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