Location: On site at location listed in job posting.

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

Summary:  

The primary role of this position is supporting the Director of Operations and the senior team to ensure that the organization’s goals and objectives are achieved. The COS is the behind-the-scenes leader, the crucial torchbearer guiding the organization’s day-to-day rhythm.  They demonstrate every day, a blend of sharp leadership and keen problem-solving skills, and they navigate the organization’s complexity with precision to achieve the broader objectives.

This role serves as the primary air traffic controller for all activity within Operations; as the senior integrator, connecting workstreams and people that would otherwise remain siloed; provides critical communication linking the leadership team and the broader organization; recognized as the honest broker and truth teller especially when the DOO needs a wide-ranging view without concerns for politics; and most importantly, serves as a confidante, trusted advisor and sounding board without an organizational agenda. This individual is viewed as a strong leader with critical thinking skills and the ability to communicate with all levels of the Bank.

Candidate must possess strong communication, leadership, problem-solving and time management skills. 

Essential Duties and Responsibilities:

• Steers strategic business initiatives from genesis to fruition.
• Leads effort to transform vision/ideas into reality and monitor their progress.
• Guides senior leaders with expert advice to enhance overall team efficiency.
• Keeps meetings focused; planning and coordinating them effectively.
• Demands structure, processes and defines tools to achieve efficiencies across the organization.
• Sets key performance indicators to measure and improve team performance.
• Pinpoints and addresses core issues within business processes.
• Completes special projects and initiatives with skillful oversight and support.
• Evaluates risk factors when making critical business recommendation.
• Identifies areas of improvement across the organization and makes actionable recommendations.
• Leads multiple staff functions that provide horizontal support across all of Operations to achieve consistency and standardization.
• Promotes ethics and compliance; identifies opportunities and takes action to enhance compliance within the organization; completes internal testing to ensure compliance.
• Responsible for interviewing, hiring, planning, assigning work, appraising performance, progressive discipline and resolving problems.
• Provides leadership, direction and growth opportunities to members of the organization in accordance with the Company’s policies and applicable laws.