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Make a diﬀerence in the community you live in! As a Community Builder—an employee with the City of Gainesville— you will have a direct hand in building and improving your community and making a visible impact on the lives of your neighbors. Working for local government is more than a job, it’s a chance to contribute to community success and to help enhance the Gainesville way of life.

Department:

GG_Public Works: Public Works Administrative Services

Salary Range Minimum:

$61,061.22

Salary Range Maximum:

$93,021.06

Closing Date:

01/10/2025

Job Details:

This is responsible and specialized customer service work involving computerized maintenance of the Public Works Operations work management systems and workforce record keeping of a sensitive and confidential nature.
Positions allocated to this classification reports to a designated supervisor and works under general supervision. Work in this class is distinguished from higher classes by its lack of supervisory responsibilities and from lower classes by its emphasis on coordinating maintenance services, emergency response as needed, and its technical and operational skill set.

Job Description:

SUMMARY

Positions allocated to this classification reports to a designated supervisor and works under general supervision. Work in this class is distinguished from higher classes by its lack of supervisory responsibilities and from lower classes by its emphasis on coordinating maintenance services, emergency response as needed, and its technical and operational skill set.

EXAMPLES OF WORK*

*This section of the job description is not intended to be a comprehensive list of duties and responsibilities of the position. The omission of a specific job function does not absolve an employee from being required to perform additional tasks incidental to or inherent in the job. Performance of lower-level duties may be required.

ESSENTIAL JOB FUNCTIONS

Receives customer service inquiry and complaint calls. Expedites or research to expedite customer service needs.

Tracks, monitors and coordinates the flow of work orders, service requests, inspections, claims, and public records requests.

Maintains computerized records and provides various automated reports.

Evaluates and assists in analyzing, designing, implementing, and maintaining automated/computerized systems.

Evaluates software needs and training/documentation.

Advises and assists departmental computer users with problems and requests.

Coordinates field crews for the inspection and repair of City infrastructure.

Coordinates field crews for emergency response calls as needed.

Inputs service and repair work orders utilizing multiple work management systems.

Maintains computerized and hard copy files for any Operations programs including but not limited to Progression-through-Training (PTTP) programs and Commercial Driver’s License (CDL) program.

Acts as timekeeper and processes paperwork and reports associated with this function.

Monitors radio base station for divisional dispatching and assistance to maintenance crews and technicians.

May design user interfaces, applying graphic and creative artistic skills.

May work in asset management systems assisting with pavement management program.

Assists supervisors with confidential/sensitive materials and record keeping related to labor agreements, personnel matters, and/or criminal records.

May direct work of other clerical staff.

Attends work on continuous and regular basis.

NON-ESSENTIAL JOB FUNCTIONS

Performs other related duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Below are the required education, experience, knowledge, skills and abilities to perform the essential functions.

EDUCATION AND EXPERIENCE

Graduation from an accredited four year college or university with major course work in data processing, computer sciences, computer programming, information systems or system engineering and 2 years of responsible customer service experience, or a 2 year degree with 2 years of related experience and 2 years of responsible customer service experience, or a High School diploma with a minimum of 4 years of related experience and 2 years of responsible customer service experience which provides an equivalent combination of training and experience to have the required knowledge, ability, and skills.

CERTIFICATIONS OR LICENSES

Licenses

Valid Florida Driver License required within 30 days of appointment.

Certifications

None.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of City Departments, their functions and service areas.

Knowledge of basic technical and construction terminology.

Basic knowledge of programming languages.

Excellent written and oral communications skills as demonstrated by the ability to articulate complex information and issues clearly and concisely.

Experience working within a work management system.

Strong interpersonal skills as demonstrated by the ability to interact collaboratively and productively and to build effective relationships with individuals of diverse backgrounds, including City staff, local, state and national organizations and the general public.

Proficient with Microsoft Office products; Excel, Word, and Power Point.

Ability to maintain confidentiality and respond appropriately to sensitive/confidential issues.

Ability to resolve customer complaints and answer inquiries tactfully, courteously, and effectively.

Ability to use computerized spreadsheets, word-processing and data manipulation software.

Ability to perform multiple tasks simultaneously.

Ability to keep records and prepare reports.

Ability to prioritize assignments and work with limited supervision.

Ability to communicate effectively, both orally and in writing.

Ability to work effectively with coworkers and the general public.

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

To perform this job successfully, an individual must possess certain physical abilities and be able to withstand work related environmental conditions.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is often required to sit for prolonged periods of time.

WORK ENVIRONMENT

Subject to emergency call out.

Note:

May Require Assessment(s).

May fill multiple positions.

May establish an eligibility list.

Come join our team! The City of Gainesville oﬀers a competitive beneﬁts package and opportunities to grow both professionally and personally.

All ‘regular’ employees are eligible for traditional beneﬁts such as health insurance, life insurance, paid leave, 11 paid a holidays a year, a pension plan and a deferred compensation plan, but we also oﬀer great things like on-site ﬁtness centers, tuition reimbursement, on-site medical staﬀ and a wellness program to keep you healthy and happy. Please note; benefits are not available for temporary employees.

Equal Opportunity

The City of Gainesville is an equal opportunity/affirmative action employer and does not discriminate in hiring. Minorities, women and individuals with disabilities are encouraged to apply. Individuals with a disability, who require special accommodations during the selection process, should notify the Human Resources Department at 352-334-5077 or TDD/TTY at 352-334-2292.

Veterans' Preference

Veterans are encouraged to apply. Veterans’ Preference ensures that veterans and eligible persons are given consideration at each step of the selection process. However, preference does not guarantee that a veteran or other eligible person will be the candidate selected to fill the position. Section 295.07, Florida Statutes (F.S.) specifies who is eligible for Veterans’ Preference. State of Florida residency is not required for Veterans’ Preference.

If you are unable to apply online due to a disability, contact recruiting at HR@cityofgainesville.org or by calling 352-334-5077.