Description:Join Lockheed Martin's Enterprise Business & Digital Transformation (EBDT) organization and be a part of our mission to make a significant impact on the world! At EBDT, we encourage our team members to dream big, push boundaries, and create innovative solutions to the most challenging problems. With our resources, inspiration, and focus, you'll have the opportunity to build a better tomorrow alongside a passionate and courageous team.

As a member of our Corporate Messaging and Content Infrastructure team, you will play a critical role in supporting our hybrid M365 environment, with a particular emphasis on Exchange, SharePoint, and OneDrive. Your daily operational duties will include restoring lost Exchange data, cleaning data spills, monitoring service health, and providing end-user support for M365 applications. You will also handle incidents and service requests, escalating issues to tier 3 support as needed.
But that's not all! As part of our 24x7 on-call rotation, you'll have the opportunity to provide after-hours support for high-priority issues, showcasing your expertise and commitment to excellence. If you're ready to take on exciting challenges and be a part of a team that's making a real difference, we can't wait to hear from you!

What's In It For You
From onsite to remote, we offer flexible work schedules to comprehensive benefits investing in your future and security, Learn more about Lockheed Martin's comprehensive benefits package here.
Do you want to be part of a company culture that empowers employees to think big, lead with a growth mindset, and make the impossible a reality? We provide the resources and give you the flexibility to enable inspiration and focus -if you have the passion and courage to dream big, work hard, and have fun doing what you love then we want to build a better tomorrow with you.

Our Commitment to Diversity and Inclusion
We Hear You, We See You. At LM Enterprise Operations we invest in people and promoting the sharing of ideas to create incredible solutions. We know that our success depends on the combined efforts of diverse-thinkers like you! At LM Enterprise Operations, we cultivate an inclusive environment that appreciates differences and unique thinking.
Our global commitment to diversity and inclusion reflects our values of doing what's right, respecting others and performing with excellence.Learn more here: Global DEI.
Basic Qualifications:
Experience supporting end users on one of the M365 Suite of Products, including Teams, Exchange, SharePoint, PowerApps, Office, or OneDrive

Experience managing service requests and incidents in Service Now or other incident management system

Excellent written and verbal communication skills

Experience working in a Virtual Team environment
Ability to be part of an on-call rotation and provide 24x7 coverage as needed

Ability to obtain a Secret clearance
Desired Skills:
Experience working with a third party vendors to open support tickets, providing the necessary logs and information for proper problem diagnosis

Manage service requests/incidents for M365 and Hybrid applications, working directly with the end user to resolve issues

Manage Mailboxes for exchange users (includes restores, data spills)

Provide training and information to users on new product features and functionality

Manage iOS mobile applications, providing end user support for issues

Experience with Proofpoint products and tools
Security Clearance Statement: This position requires a government security clearance, you must be a US Citizen for consideration.
Clearance Level: Secret
Other Important Information You Should Know
Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.
Ability to Work Remotely: Full-time Remote Telework: The employee selected for this position will work remotely full time at a location other than a Lockheed Martin designated office/job site. Employees may travel to a Lockheed Martin office for periodic meetings.
Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.
Schedule for this Position: 4x10 hour day, 3 days off per week
Pay Rate:
The annual base salary range for this position in most major metropolitan areas in California and New York is $74,000 - $139,400. For states not referenced above, the salary range for this position will reflect the candidate's final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.
Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.
This position is incentive plan eligible.
Pay Rate:
The annual base salary range for this position in California and New York (excluding most major metropolitan areas), Colorado, Hawaii, Maryland, Washington or Washington DC is $64,400 - $123,400. For states not referenced above, the salary range for this position will reflect the candidate's final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.

Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.
(Washington state applicants only) Non-represented full-time employees: accrue at least 10 hours per month of Paid Time Off (PTO) to be used for incidental absences and other reasons; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year.

This position is incentive plan eligible.
Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.
At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work.

With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility.

If this sounds like a culture you connect with, you're invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications.
Experience Level: Experienced Professional
Business Unit: ENTERPRISE BUSINESS SERVICES
Relocation Available: No
Career Area: Information Technology
Type: Full-Time
Shift: First