Process Managers at Capital One are highly motivated professionals with excellent project management, analytical and communication skills. They have a high level of exposure across lines of business and the opportunity to work with leaders and teams to create and implement innovative solutions to identify and mitigate potential risks to the Company and improve the way we deliver our products and experiences.
As a Manager in Analytics, Credit & Modeling, you will support our Enterprise Consumer Products Team by working with extended teams across the enterprise to manage and improve our business processes. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the company, but you will also grow your strategic and influencing skills as you create and implement well-managed strategies that enable Consumer Data to continue to be well managed while improving efficiency and control effectiveness. You may also lead or engage in critical departmental or cross-functional organizational initiatives and projects.
Some qualities which will contribute to success in this role include, but are not limited to: strong verbal and written communication skills; strong process documentation skills; willingness to be a Team Player; being meticulous to details; collaborative; being able to coordinate large efforts across cross-functional Teams, when needed; the ability to balance, at times, several initiatives and priorities at once; and thriving in a fast-paced and ever-evolving environment. This will be an excellent opportunity to elevate one's career in the field of Process Management and the Data Governance and Management discipline.
This individual must display strong leadership skills and be able to drive and motivate others in delivering flawless execution of process development, including standardized artifacts, and improvement projects. Knowledge of how to navigate regulatory requirements, as well as the development and management of process controls, will be critical to maintaining a well-managed process.
Responsibilities include:
Lead or engage in critical departmental or cross-functional organizational initiatives and projects.
Driving process improvements aligned with desired customer outcomes
Analyzing, identifying, and correcting data issues with systems used or owned by a department
Strong ability to facilitate sessions with Business SMEs that result in outcomes that enable clear understanding of the process, risks and controls associated with a given process
Can drive conversations to clarify and understand the intent of a process while ensuring a customer first focus
Keeping continuous improvement at the forefront of the repeatable processes with which you will engage with LOBs
Developing and maintaining processes that enable to the LOBs to maintain an audit ready status
Can heavily influence across multiple domains to drive process improvements and adoption via presentation and storytelling skills.
Maintain formal process documents (e.g. procedures and diagrams), and document processes and projects (creating project reports, presentations, business cases and diagrams etc.) as needed
Providing subject matter expertise on processes when representing the department in projects and other meetings
Work with team members to develop robust risk management processes; Track and resolve process breakdowns, issues and risk events
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 1 year of experience with Microsoft Office or G Suite
At least 2 years of experience in Process Management
At least 2 years of experience in Project Management
Preferred Qualifications:
Master's Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems
Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
3+ years of experience in Process Management
3+ years of experience in Project Management
3+ years of experience in People Management
3+ years of experience in complex problem solving
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
New York City (Hybrid On-Site): $128,300 - $146,400 for Manager, Process ManagementCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).