McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

We are seeking a Manager, Business Analytics who will be responsible for helping to manage a subset of the Strategic Accounts customer portfolio. The Business Manager's role is to act as an advisor by actively identifying growth opportunities and business efficiencies to inform development of customer strategies by leveraging data and analytics. Doing so will ensure customer satisfaction and long-term retention. This role will work with customer and internal McKesson stakeholder and partners and will collaborate across the Strategic Account teams.

The Business Manager is responsible for supporting key accounts for our Strategic Accounts (SA) segment. They are responsible for leveraging data and analytics to enhance customer and McKesson's operational and financial position, while strengthening the relationships of both our internal and external customers.Business Manager will regularly interact and collaborate with senior management, internal departments, customer and the SA Team on matters impacting their customers.

*****Remote/Work from Home. Commutable distance to a McKesson Hub is preferred: in Irving, TX, The Woodlands, TX, Alpharetta, GA, Columbus, OH, or Richmond, VA.*****

Key Responsibilities

Customer Management:

• Provide best in class customer-focused service, advising, and value for assigned customer

• Acts as a business analyst liaison for all customer financial impacts, which includes working cross departmentally with operations, credit, finance, pricing, etc., to optimize business results and customer satisfaction and identify new business opportunities

• Establish regular cadence of customer meetings that meet customers' requirements to review any projects, initiatives, and progress to completion.

• Responsible for reporting and communicating of customer performance to their supply agreement commitments to McKesson (minimum volume commitments, mix commitments, rebate requirements, etc.)

• Reduce operating cost by leveraging data to improve internal processes, increased adoption rate of McKesson tools and systems, and full understanding of customer business needs.

• Engage data driven conversations with customer and internal partners to help influence the customer's experience and achieve agreement adherence.

• Adopt and utilize Digital Mindset to drive insights to improve inform decision making processes

Execution:

• Accountable for understanding Supply Agreements construct including minimum customer commitments, and operational processes as well as monitoring compliance.

• Collaborate with the sales team to achieve and maximize customer commitments while driving satisfaction and engagement for the long-term partnership expansion

• Prepares Quarterly and Yearly customer business reviews in conjunction with sales and marketing counterparts

• Understand the impact of McKesson Enterprise Solutions and Services to the financial books of the customer and how we can influence them

• Responsible for staying abreast of and learning about all technical applications, products, programs, and services available to customers

Relationship:

• Must be able to develop strong relationships with customers, connecting key business executives and stakeholders

• Requires the ability to influence the thinking and gain acceptance of others in sensitive situations

• Ability to present data and findings in a concise manner

• Must navigate difficult conversations with a consultative mindset that is empathetic, understanding and collaborative

• Responsible for representing the company by consistently demonstrating McKesson's I2CARE (Integrity & Inclusion, Customer-First, Accountability, Respect, Excellence) and ILEAD (Inspire, Leverage, Execute, Advance, Develop) shared principles, both internally and externally.

Minimum Requirement

Degree or equivalent and typically requires 7+ years of relevant experience.

Critical Skills

• Degree or equivalent and typically requires 7+ years of account management, data analytics, and/or sales support experience, ideally within the pharmaceutical industry.

• Customer-facing, can develop and maintain effective, positive internal/external working relationships with a diverse group of individuals

• Advanced communication skills: fact-based, clear, logical thought process with a record of success in developing relationships, presenting, and communicating financial results effectively

• Strong executive presence

• Ability to work well under pressure and manage multiple competing priorities

• Effective problem solving and resolution management

• Strong follow up skills with ability to prioritize and meet deadlines

• Critical thinking fueled by analytics

• Expert data visualization skills (Power BI and/or Tableau).

• Proficient in Data Platforms (SQL, Snowflake)

• Proficient MS Office suite (Word, Excel, PowerPoint and Outlook)

• Proficient with Digital Mindset tools, AI and ML

Work Environment

• Remote/Work from Home. Commutable distance to a McKesson Hub is preferred: in Irving, TX, The Woodlands, TX, Alpharetta, GA, Columbus, OH, or Richmond, VA.

• Normal office requirements - significant computer work, meetings, work travel.

• Travel up to 25% of the time.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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