Full Job Description
Join the leading beverage provider, Reyes Coca-Cola Bottling!
- Shift: Full Time, 1st shift
- Benefits: Medical, Dental, Vision, 401K Match, PTO, Education Reimbursement
- Salary: $77,392-96,740 plus annual target bonus
If you enjoy our products, you’ll really enjoy being a part of our team!
- Deliver the company’s Field Service vision and strategy
- Drive employee engagement
- Coach, motivate and develop team members
- Train, reward and put measures in place to retain team members
- Lead productivity improvement of team using technology and training
- Focus on process improvement
- Identify, share and implement best practices
- Enhance customer service experience and maintain customer relations
- Act as a liaison with customers and sales teams to respond to issues
- Analyze and assess relevant business data for Field Service metrics
- Ensure KPI targets are defined and goals are met
- Manage financial controls
- Audit employee performance as needed
- Bachelor’s degree and 3 plus years of Field Service, Service Technician and/or related experience and 0 to 1 plus years of people leadership experience or HS Diploma/GED, 6 plus years of Field Service, Service Technician and/or related experience and 1 to 2 plus years of people leadership experience
- Coaching and talent development experience
- Ability to work on multiple requests concurrently
- Excellent follow-up and follow through skills
- Customer service mindset
- Process orientation skills
- Change management experience
- Ability to influence cross-functional partners for adherence to defined process and policy
- Detail oriented mindset
- Ability to learn and use software programs for data entry i.e., SAP, etc.
- Intermediate computer skills, i.e., Microsoft Office Suite (Excel, Word, PowerPoint, etc.)
- Travel up to 25%
- People leadership experience in a customer facing role
- Make Ready Center experience
- Experience working in a union environment
- Electrical Certification
- Vocational Certification
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