Job#: 2040358

Job Description:

Apex Systems is seeking is a LAN Engineer to join our client’s team in the National Capital Region! Please see below for more details:
What You’ll Get to Do:
Serve as an on-site Incident Management/Tier II Technical Operations member responsible for incident management and completing pre-defined requests.
Overview:
Job Title: LAN Engineer
Job Type: Full-Time, 6 month contract to hire
Compensation: $50/hr - $55/hr & ~$105k salary conversion
Location: HQ: National Harbor, MD – Travel required within NCR
Shift: 6 am – 2 pm EST
Clearance required: Active Secret or ability to obtain
Responsibilities include:

• Respond to dispatch requests to resolve incidents and provide smart hands assistance at DHS sites.
• Work closely with other support teams to ensure incident events are handled in a timely manner.
  • Directly interface with clients, customers, vendors, and other support team members to resolve incidents, fulfill requests, and complete tasks.
  • Rack/unrack, install/uninstall, repair/replace, and set up/rebuild servers and network devices in network/computer rooms at DHS sites.
  • Collaborates with other technical staff and management in the testing of new software, computer systems and network technologies.
  • Set up and maintain channel alignment of the head-in systems, coordinate system expansion and configuration/reconfiguration; interface and coordinate with digital satellite service and cable service contractors.
  • Troubleshoot and mitigate service issues identified with the Z-Band cable distribution solution and other cable TV / satellite TV distribution solutions.
  • Perform preventative maintenance checks using the pre-defined checklist to validate the cable tv solution’s operational state and mitigate identified issues.
• Inspect and maintain network and computer rooms at DHS sites including cable management and cable repair.
• Document, track, and coordinate incidents in ServiceNow.
• Join troubleshooting bridge calls for major incidents.
• Perform Tier II-level administration tasks to fulfill pre-defined requests and tasks.
• Assist with postmortem related activities and support various efforts related to operational improvements.
• Based on recommendations from management, implement new and improved processes, change processes, perform new tasks, create reports, and address ad-hoc requests.
• Contribute to documentation in the Knowledge Base, Standard Operating Procedures (SOP), work instructions, and job aids.
• Continuously cross-train in systems, network administration, telephony, and cable television distribution systems.

• Ability to obtain DoD Security Clearance
• Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred
• BA/BS + 8 years of applicable experience
• At least one of the following certifications:
  • Cisco Certified Network Associate (CCNA)
  • COMPTIA A+, or Network+, or Security+ Certification
• ITIL Foundation certification (not required to start but expected to attain in first six months)
• Ability to perform in-depth troubleshooting of IPTV and digital cable and satellite tv distribution systems
• Ability to travel locally within National Capital Region
• Ability to travel long distance (within continental United States) up to 15%
• Work on-call rotation to respond to incident escalations
• Experience with cable infrastructure standards, LAN closet neatness (BICSI standards) and compliance with safety regulations
• Experience using Service Now service management software (or similar tool) to track incidents and service requests through the full lifecycle
• Ability and desire to learn new technologies (servers, switches, virtual hosts, etc.)

• Previous DHS or DoD experience
• The following certifications is highly desired:
  • Relevant hands-on Microsoft Windows administrator certification
  • COMPTIA A+, or Network+, or Security+
  • Cisco Certified Network Associate (CCNA)
  • ITILv4 Foundation
  • BICSI Installer 1, Installer 2, and/or Technician Certification(s)
• Ability to perform in-depth troubleshooting on Windows Operating Systems (Windows 10 and Server), Microsoft Office 365, Active Directory, network issues, print server
• Knowledgeable of Problem Management best practice and processes
• Knowledge of and experience with Z-Band video distribution systems as well as other industry known cable and satellite TV digital distribution systems
• Knowledge of and experience with IP based video distribution systems

• • We’ve been named a Best Place to Work by the Washington Post.
  • Our employees value the flexibility that allows them to balance quality work and their personal lives.
  • We offer competitive benefits and learning and development opportunities.
  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.