IT Manager at Hyatt Hotels Corporation in Vail, CO

Grand Hyatt Vail

Nestled at the base of Vail Mountain, along the banks of Gore Creek, Grand Hyatt Vail is located in the heart of Vail Valley within the Cascade Village neighborhood. Featuring Vail’s premier open-air chairlift directly next to our spacious ski valet and rental shop, Grand Hyatt Vail offers the most convenient access to Vail Mountain, adventure, and respite. From skiing and snowboarding, seasonally inspired resort activities, and luxurious amenities, Grand Hyatt Vail has something for everyone. Enjoy an array of Colorado inspired dining options, comfortable guest rooms and warm hospitality at Vail’s premier ski-in/ski-out resort. Grand Hyatt Vail is seeking colleagues with unmatched service. We care for people so they can be their best. The IT Manager is responsible for overseeing all computing technology associated with property applications, desktop hardware, networking and computing services at the resort. They will provide maintenance and support for desktop and laptop computers, mobile devices, and provide end-user support for hardware and software problems. Installs, maintains, repairs, administers and troubleshoots equipment and software necessary for smooth operations. This role is full-time on-property and the budgeted salary is $83,600.

Essential Functions:

Identifies, diagnoses and resolves problems with desktop hardware, applications and networking

Configures and deploys end-user desktop hardware, software and peripherals

Setup computer software and hardware for new/existing staff, including new user accounts

Coordinates the timely repair of equipment covered by third-party support vendors

Produce well written plans, procedures, and documentation

Ensure acceptable performance in computing and network systems

Maintain complete and accurate software/hardware inventory with the use of automated tools

Manage daily PCI-DSS compliance focused tasks such as account terminations and log analysis

Monitor server performance, disk space, error logs, and backups of critical systems

Why Work at Hyatt?

Enjoy free meals in our colleague cafeteria for every shift worked

Free parking on-site

1 hour of sick pay earned for every 30 hours worked, up to 48 hours/year

Discounted & Complimentary hotel room nights

Medical, Dental, Vision Insurance – (Full-Time colleagues)

Flexible Spending Account (Full-Time colleagues)

Retirement Savings Plan

Basic Life Insurance

PTO earned based on hours worked, up to 17 days in your first year (Full-Time & Part-Time)

Opportunities to work around the world with Hyatt Hotels and Resorts

End of Season Ski Pass Bonus

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Hyatt is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Qualifications

2+ years work experience in technical capacity providing end user support and/or supporting & managing a networked computing environment.

Good analytical and problem solving skills, effective strategic planning and organization, ability to multi-task and prioritize

Self motivated and capable of working unsupervised

Excellent communication and customer service skills. Ability to interact with other colleagues in a professional and friendly manner.