IT Intake and Entitlement Analyst

location: Auburn Hills, Michigan 48309
Contract: 12 Months
Pay rate: 20-22/hr


"Beware of scams. S3 never asks for money during its onboarding process."

Duties:

* In support of the entire health system, the Intake and Entitlement Analyst utilizes a body of technologies, processes and practices designed to protect networks, computers, programs, and data from unauthorized access.
* This role may also be a backup for additional roles in their immediate area.
* This position will work in a collaborative effort with IT, the Project Management Office (PMO), and all system leadership (Supervisor and above) to assure requests for system access and all vendor onboarding/ terminations are in compliance with policies, applicable laws and regulations.

Skills:

* Proven ability to communicate professionally and effectively in written or oral format, along with the ability to think analytically and solve customer problems is required.
* General understanding of application services and authorization.
* Proficiency with request management and ticketing systems
* Proficiency with Microsoft Office applications.
* General knowledge of account administration.
* Excellent customer service and interpersonal skills demonstrated both over the phone and face-to-face in order to communicate technical information in non-technical terms.
* Consensus building and collaborative interpersonal skills.
* Ability to analyze trends in intake and make proactive recommendations to adjust workload.
* Ability to work under pressure, establish priorities and respond with urgency.

MUST HAVE SKILLS:

* Remote, but priority to candidates local to Michigan
* Must have Service Now experience
* Prior experience with PeopleSoft, Active Directory, Okta, Sales Point, Forta, or Directory Services, a strong plus
* Must be strong team player but be able to work solo on projects
* Must be comfortable talking on the phone
* At least 2 years experience working on access requests, validation, security, and/or Identity management required
PDN-9d1edecd-22a5-4f5c-ba1d-f0cb278270e5