At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Health's Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.
General Description of the Job Class
Under general management, coordinates and monitors the overall workflows, standards, and team goals. Supervise and train staff engaged in HIM functions and assist in developing operating policies and procedures.
Duties and Responsibilities of this Level
Plans, directs, and coordinates activities of the functional unit managed.
Manage and Supervise staff.
Communicates and collaborates with others within the HIM Department, as well as DHTS.
Plans daily workflow and work assignments within the work unit Monitors work assignments to ensure appropriate coverage on a daily basis.
Maintains liaison with hospital and clinic personnel to coordinate efforts to resolve problems concerns to ensure the integrity of the electronic health record.
Reviews work queues daily to identify priorities for the day including identification and resolution of problems with achieving targets; adjusts work assignments of staff as needed.
Maintains and applies knowledge of State and Federal Laws and other regulatory requirements applicable to the work unit.
Assures that key metrics for quality, timeliness, and customer satisfaction are met
In conjunction with the HIM System Manager, recruits, selects, orients, and trains new staff.
Responsible for identifying professional development needs, initiating continued development training, and monitoring ongoing progress.
Monitors staff achievement of productivity and quality expectations associated with work unit tasks.
Recommends performance standards for staff, and in collaboration with the HIM System Manager, completes annual performance reviews.
Serves as the technical expert for staff questions, problems, and difficult customer situations.
Author recommended departmental policies and procedures to include documentation and testing of database logic needs.
Interacts with and provides timely verbal and written responses to internal and external customers.
Participates in the development of operating goals and objectives for the unit; recommends, implements, and administers operating protocol and procedures to enhance operations.
Actively participates in Employee Engagement initiatives based on work culture scores and action plans.
Performs other related duties incidental to the work described herein and performs other related work as required.
Required Qualifications at this Level Education:
High school diploma required.
Bachelor's degree in a related field preferred.
Experience:
6 years of experience in a progressive healthcare setting to become knowledgeable of the complex activities associated with healthcare services.
An Associates degree in healthcare or business may substitute for two years of experience.
A Bachelors degree in healthcare or business may substitute for four years of experience.
Degrees, Licensure, and/or certification:
RHIT or RHIA is strongly preferred.
Knowledge, Skills, and Abilities:
Strong verbal and written communication skills with the ability to collaborate effectively problem problem-solve.
Data Entry Experience
Proficient in Microsoft Office including Outlook, Word, Excel, and PowerPoint.
Standard medical terminology, anatomy & physiology knowledge.
Critical thinking and skill in collecting and analyzing complex problems.
Ability to organize prioritize, and multitask with a high degree of accuracy and recall.
Strong customer service background and experience with the ability to work under pressure with time constraints to meet customer needs.
Ability to create and apply specific department policies, rules, and regulations to verify patient information, collect payments, and maintain records and forms.
Knowledgeable and ability to apply situational leadership skills.
Ability to effectively lead teams and establish and maintain effective relationships with other personnel.
Knowledge of general accounting principles.
Knowledge of HIS, and Epic EHR is strongly preferred.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
