Hyatt Corporate Office, Chicago
The Opportunity
Join us for this incredible opportunity to be part of our Sales team at the Cape, a Thompson Hotel. Not only will you be a part of an incredible, lifestyle service team, but you will get to be part of our hotel which was recognized by Travel + Leisure’s World’s Best Awards as a top 20 hotel in Western Mexico!
When you stay at a Thompson Hotel, you are welcome as a resident.
With intuitive service, we tailor each experience to enhance your personal journey, connecting you to the local culture. Thompson hotels are timeless destinations, offering distinctive experiences that transform your day, your trip, or even your life.
The Cape, a Thompson Hotel blends the brand’s signature urban aesthetic with a retro 1960s Southern California-meets-Baja vibe. Located at the southern tip of the Baja California Sur Peninsula, the resort sits on Monuments Beach, a world-renowned surfer’s paradise. The boutique property features 159 luxury rooms, suites, and residences, offering breathtaking views of El Arco, from nearly every vantage point.
With two pools, a rooftop lounge with panoramic views, a spa with private ocean-view cabanas, a fitness center overlooking the Sea of Cortez, and a signature restaurant by renowned Chef Enrique Olvera, The Cape is the vibrant heart of Baja. Our event spaces, both indoor and outdoor, offer a unique setting for meetings and celebrations.
You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People
Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
We’re proud to offer exceptional corporate benefits which include:
•Annual allotment of free hotel stays at Hyatt hotels globally
•Flexible work schedules
•Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
•A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
•Paid Time Off, Medical, Dental, Vision, 401K with company match
Our Commitment to Diversity, Equity, and Inclusion
Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.
Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.
Who You Are
As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.
The Role
The Sales Manager is a hotel sales professional, responsible for driving revenue by selling guest rooms, meeting space, and hotel services. This role involves managing key accounts, generating new business, and conducting site inspections. You will prepare and present proposals, maintain detailed documentation, and coordinate customer service needs.
Collaborating closely with the sales and catering teams, you will contribute to sales and revenue meetings and assist in key projects for the Director of Group Sales and Director of Commercial Strategy. The Sales Manager plays a pivotal role in building and maintaining relationships to grow our business.
Duties also include preparing and presenting effective proposals, maintaining well-organized documentation and reports, utilizing Hyatt systems, and coordinating customer service requirements as appropriate. The Sales Manager will also participate in sales and revenue meetings. The Sales Manager also works as a team member with the sales and catering staff and is in close contact with event managers. The Sales Manager manages key accounts and solicits new business via phone, email, and in-person sales calls.
Qualifications
Experience Required:
•A true desire to satisfy the needs of others in a fast-paced environment
•Refined verbal and written communication skills
•Must be proficient in general computer knowledge
Experience Preferred:
•A minimum of 1-3 years of hotel sales or comparable experience preferred
•Prefer selling, negotiating, business writing, and presentation skills training
The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
We welcome you:
Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.