WHAT YOU'LL DO

To realize our digital transformation, we need to constantly transform and adapt our products, experiences, processes, technology, and how we operate. Delivering our clients unrivalled experience of exceptional service, value and flexibility is part of our DNA. We are looking for people who are passionate about driving adoption of digital products and innovation as well as agile ways of working.

To execute this transformation, we need people within our Change Management Center of Expertise (CoE) who will develop and deploy Change Management and Communication expertise to support product and squad objectives and outcomes.

The Change & Comms Manager brings change management knowledge and experience collaborating with product delivery teams. You will work with a team of highly specialized experts to support the delivery of BCG’s digital products across different squads. You will partner with other change managers in the change management CoE to identify, use and contribute to best practices and lessons learned.

Basic job responsibilities include:

Develop and deliver the agile change management approaches for digital products, focused on embedding the products into the business, driving adoption among our internal customers and realizing business benefits.
Conduct stakeholder assessments, identifying key stakeholders and areas of focus; develop stakeholder engagement plans to address and mitigate risks.
Conduct change impact assessments, identifying risks to delivery/adoption; articulate practical and actionable mitigation activities.
Develop and deliver tactical and strategic communication plans, aligned to the change management approach
Write, review, and send tactical and strategic communications
Develop training & enablement approaches, aligned to the change management approach
Identify, baseline and track Change Management KPIs and metrics
Act as advisor to Product Owners to identify change impacts and advise on necessary mitigation steps
Engage with product portfolios and squads to understand product roadmaps. Proactively identify and clearly articulate upcoming change to support the roadmap.
Navigate multiple stakeholders and competing priorities
Collaborate with cross-functional teams, designers and vendors to facilitate change activities

YOU'RE GOOD AT

Dealing with ambiguity
Change Management delivery and behavioral design thinking, ideally in an Agile context as well as product communication
Setting and driving strategies independently with minimal manager supervision; taking ownership of projects end-to-end
Adopting the end users’ perspectives and bringing that lens to the table
Executive presence and influencing senior stakeholders
Excellent communication skills (fluency in English language - written and oral)
Learning new skills and capabilities, e.g. products, technology platforms
Accuracy and strong attention to detail
Prioritizing and working in a fast-paced, collaborative and service-oriented environment
Bringing a data-driven approach to decision making, both in day-to-day management and in making strategic trade-offs
Strong presence and communications as well as listening skills, with an ability engage effectively both in 1:1 and large group settings
Effectively presenting and facilitating discussions in-person and virtually
Passionate about driving change, teaching, coaching, collaborating with and enabling others in business and technology
A flexible, adaptive, and creative mindset and strong business intuition; able to solve complex problems and identify innovative solutions
Professional and highly committed to excellence, with the highest ethical standards and strong judgement

YOU BRING (EXPERIENCE & QUALIFICATIONS)

4-6 years of experience in consulting and/or project management-based change management role
Change management professional certification a plus
Experience operating in an Agile operating model preferred
Excellent verbal and written communication. Fluency in English (writing, reading, speaking)
University degree with demonstrated high academic achievement preferred
Consulting experience a plus but not required

YOU'LL WORK WITH

Our teams drive adoption and utilization of digital tools across BCG. The team proactively engages end users through direct communications and change management activities. They also drive the enablement agenda via training approaches. The team provides end-to-end change management, communications and enablement support to the tribe leaders and product owners—from strategy development to detailed planning and execution.

WHO WE ARE

BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world’s best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible—and unlocking your potential to advance the world. Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG.

EQUAL OPPORTUNITY

BCG is an Equal Employment Opportunity employer and is committed to a policy of administering all employment decisions and actions without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.