Functional Analyst - Fulfillment Solutions at Costco in Issaquah, WA

Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed. As proof, Costco ranks eighth in Forbes “World’s Best Employers”.

This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.

Come join the Costco Wholesale IT family. Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.

Functional Analysts are responsible for: understanding the requirements of users; understanding requirements for team/domain specific systems; performing technical system and data analysis; developing specifications representing both user interface and data interface requirements; interfacing with the vendor on technical issues, providing input into technical designs; and assisting with the configuration of team/domain specific applications.

Costco’s Fulfillment Solutions team is leveraging modern, Saas-based Supply Chain solutions to optimize its warehouse operations and enhance their customer omnichannel shopping experience. We are seeking a Functional Analyst specializing in Saas-based Warehouse Management and BOPIS (Buy Online, Pick Up in Store) systems. Costco’s SaaS-based Warehouse Management Systems are utilized globally, while its BOPIS capability is utilized at 500+ warehouse locations. Both systems are rapidly growing with new features and product offerings added on a regular basis.

This team works closely with external vendors, internal IT teams, and business stakeholders to deliver features, ensure that our service level objectives are met, and effectively improve service uptime and performance. The Functional Analyst will partner with various teams to gather and analyze requirements, configure and optimize the Reply LEA and MAO (Manhattan Active Omni) systems to meet the needs of our business, as well as design and develop Manhattan Supply Chain Intelligence (SCI) reports. The ideal candidate will have extensive experience with Reply LEA, MAO and Manhattan SCI, strong analytical skills, and enthusiasm to drive continuous improvement in our operations.

If you want to be a part of one of the worldwide BEST companies “to work for”, simply apply and let your career be reimagined.

ROLE

● Analyzes and delivers complex cross-functional business requirements and process flows.

● Performs gap analysis between as-is and to-be processes, and makes recommendations on areas for continual process improvement.

● Assists teammates in growing and developing the skills necessary to elicit and translate requirements into functional design.

● Executes and leads the development of technical specifications by collaborating with technical and non-technical teams, translating functional designs into technical designs, validating macro designs, and reviewing micro designs.

● Develops technical specifications by collaborating with technical and non-technical teams, translating functional designs into technical designs, validating macro designs, and reviewing micro designs.

● Designs, develops, and executes testing protocols to include: unit testing, integration testing and system testing, as driven by the requirements.

● Performs systems and data analysis on applications to understand functional design requirements determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

● Manages, defines, drives and executes as needed, the implementation of configurations across applications and interfaces.

● Assists teammates in growing and developing the skills necessary to grasp team application concepts and tool suite.

● Identifies and resolves problems often anticipating issues before they occur or before they grow; develops and evaluates options, and implements solutions.

● Participates in the development of deployment and release work plan tasks within a phase.

● Coordinates, plans, designs, and produces deliverables for the training phase.

● Develops and ensures adherence to establishment of standards, best practices, governances, and patterns.

● Performs implementation and configuration of Reply LEA and MAO systems, ensuring alignment with confirmed priority, business requirements, and team objectives.

● Designs, develops, configures, and test reports using Manhattan SCI.

● Collaborates with stakeholders to gather, analyze, and document business requirements and translate them into technical requirements and/or functional specifications.

● Assists the QA resources in designing Test Plans and executing Test Cases to ensure the system meets the functionality and/or performance expectations.

● Provides expert-level support and troubleshooting for Reply LEA, MAO, and Manhattan SCI-related issues by taking appropriate actions to prevent, investigate, and resolve system and/or process problems.

● Supports the Product Management team in communicating with peers, vendors, business stakeholders, and management to understand clear scope for all requests.

● Develops, maintains, and shares knowledge assets to drive faster issue resolutions, efficiency, and continuous improvement.

● Collaborates with appropriate business and IT teams to determine root cause and problem identification, and as appropriate, enhancement identification for future development work.

● Ensures timely, clear communication regarding high-priority issues with the appropriate stakeholders.

● Identifies, documents, coordinates, and tracks resolution progress and incident/problem trends in relation to vendor services, ensuring vendor’s contractual compliance.

● Collaborates with external teams to ensure alignments on priorities, development tasks, testing execution, and deployment activities.

● Develops and delivers training materials, SOP, knowledge-sharing sessions, and feature demo to end-users.

● Mentors and guides junior Analysts and team members to foster a culture of continuous learning and improvement.

● Monitors system performance and identifies opportunities for optimization, enhancement, and performance improvement.

● Documents and manage risks, issues, assumptions, and constraints impacting delivery efforts.

● Develops and coordinates operational controls, and associated metrics to measure success.

● Participates in periodic audits for solutions, planning, and delivery functions.

● Stays current with industry trends and best practices related to Reply LEA, MAO, Manhattan SCI, and related technologies.

● Mentors and guides junior Analysts and team members to foster a culture of continuous learning and improvement.

REQUIRED

● 3+ years of experience working with Reply LEA, MAO, or similar Supply Chain/Warehouse Management systems.

● 3+ years of experience developing reports using Manhattan SCI, IBM Cognos Analytics, or similar BI/Analytics/Reporting platforms.

● Proven track record of successfully implementing and configuring Warehouse Management and BOPIS solutions in a complex business environment.

● Strong analytical and problem-solving skills, with the ability to think strategically, drive solutions, and effectively negotiate with vendors/other teams to create a mutually beneficial solution.

● Ability to collect, organize, analyze, and disseminate information with attention to detail and accuracy.

● Detail-oriented and strong problem-solving skills, with the ability to analyze a situation for potential future problems.

● Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.

● Ability to quickly learn new technology; dedication to developing deep knowledge of available data and data tools, while managing multiple efforts.

● Resourceful, self-motivated, and accountable team player with a constructive mindset.

● Ability to support off-hours work as required, including weekends, holidays, and 24/7 on-call responsibilities on a rotational basis.

● Ability to travel domestically and internationally up to 50%.

We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.

Costco is committed to a diverse and inclusive workplace. Costco is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to IT-Recruiting@costco.com

If hired, you will be required to provide proof of authorization to work in the United States. In some cases, applicants and employees for selected positions will not be sponsored for work authorization, including, but not limited to H1-B visas.

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