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Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.

To better serve our customers, we’re creating a culture that promotes employee growth, collaborative innovation, and inspired leadership. We are committed to creating an environment where employees can do their best work and where best-in-class talent comes, stays, and thrives! As a result of these efforts we are proud to share that Forbes ranked Premera among America’s 2023 Best Midsize Employers and America's 2023 Best Employers By State.

Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog: https://healthsource.premera.com.

The Forecasting Analyst position is responsible for facilitating the development of the call center forecasts, budget, and analyses. The position is also responsible for establishing and maintaining the department's capacity planning staffing models which drive the hiring and training needs. These accountabilities require strong analytical capabilities to solve complex problems and advanced technology skills to continuously improve accuracy and process efficiency.

What you will do:

• Collaborate with company management to identify key business issues, outline strategic alternatives and recommend action plans to senior management.
• Develop analytical tools and models to support strategic business planning.
• Consult with customers on complex projects and identify financial impacts.
• Participate in strategic business planning and provide forecasting and analysis expertise.
• Measure and report on accuracy rates by month, day, and interval.
• Work with the scheduling team to determine the cause of variance between forecasts and actual results.
• Estimate the impact of future activity (system changes, process changes, training classes, communications, etc.) on contact handle time and volume projections.
• Examine historical data to recommend skill and staffing patterns based on daily statistics for hiring and training class assignments.
• Research, compile and maintain historical data required for management records and extensive analysis.
• Back up the Call Center Scheduling Analysts and Team Leader by functioning in that capacity when there is an absence.
• Generate ad hoc reports to include trend analysis as requested by operations management and Call Center Scheduling Analysts.
• Provide budgeting figures to project skill and staffing needs in monthly and annual timeframes.
• Suggest staff, shift, and skill realignment to gain economies of scale.
• Load and maintain corporate budget tool.
• Other duties as assigned.

What you will bring:

• An Associates Degree or relevant Technical certification or two years of work experience (Required).
• 5 years forecasting or analytic experience (Required).

• Five years of workforce management experience in a contact center environment.
• Experience with Workforce Management software and/or experience in the healthcare field.

What we offer

• Medical, vision and dental coverage
• Life and disability insurance
• Retirement programs (401K employer match and pension plan)
• Wellness incentives, onsite services, a discount program and more
• Tuition assistance for undergraduate and graduate degrees
• Generous Paid Time Off to reenergize
• Free parking

Equal employment opportunity/affirmative action:

Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.

If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at careers@premera.com or via phone at 425-918-4785.

Premera is hiring in the following states, with some limitations based on role or city: Alaska, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Iowa, Kansas, Kentucky, Maine, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Wisconsin.

The pay for this role will vary based on a range of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience.

National Salary Range:

National Plus Salary Range:

*National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska.