At BCG, our people and relationships are at the heart of everything we do. We believe that in-person work is essential to our culture, mentorship, and professional development. That's why we operate on a hybrid model, with the expectation that team members work in the office 3 days per week, with the possibility of 5 days per week depending on business needs. This role is designed for those who thrive in a dynamic, collaborative environment where in-person presence is often essential and not primarily designed for remote or virtual work. While in the office, you will be surrounded by a community of intelligent, highly motivated and service-minded people. EAs help shape our culture by actively participating in office life and collaborate across functions to help fellow Business Services Team (BST) members. Our philosophy is to grow by growing others, and you will serve as role models to more junior members of the admin team. We work hard together, and we go out of our way to support each other – we want everyone to be successful, individually and as a team.
We won't define a career path for you – but some of our EAs we've hired in this role have gone on to have long and successful careers as Senior Executive Assistants at BCG; others have gone into work in one of our many Practice Areas; some have managed teams or rotated through a number of other functions. Your career at BCG will be at the intersection of your skills and desires and the needs of our business; it will only be limited by your investment.
- Being a proactive thought partner and managing your MDSP’s time in a fast-paced, high volume, and ever-changing client service environment
- Owns and drives calendar/complex meeting scheduling
- Coordinating end-to-end travel needs, including booking all travel and hotels, directions, commuting time and ground transportation
- Assisting in business development strategies, providing insights, and planning strategic meetings
- Processing timesheets and expenses on a timely basis
- Supporting administrative aspects of MDSPs internal commitments: practice area activities, BCG leadership committees, recruiting, etc.
- Building effective working relationships with senior clients and key stakeholders (this will be crucial to your success!):
- MDSPs – Understands priorities and exercises sound judgment to make appropriate trade-off
- Clients and their Assistants – facilitate the scheduling process and relevant communications with friendly professionalism and high attention to detail; build client relationships
- EA and AA peers – lead case team logistics and work together to support other Partners, Principals and BST leaders on the case team; provide back-up support to other assistant team members
- BST peers and internal resources – obtain and share information with wider team as needed; help case team navigate internal resources
- Proactively leaning in to support high leverage activities for MDSP (this will vary by need):
- Assisting with account planning and client relationship management
- Conducting research and gathering information
- Assisting with the creation and preparation of client team materials – slides, proposals, onboarding decks, including proofreading and copying/binding
- Additional items that you (or the MDSPs) feel may be helpful – be creative and think outside the box
- Acting as a thought partner and trusted advisor to MDSPs, their teams and others at BCG
- Keeping them informed of critical information they may not be aware of
- Guiding them toward making right decisions about use of time
- Taking initiative to bring things "from the back burner to the front burner" for MDSPs
- Performing other duties as assigned or required, including some personal support, team backup support, and other responsibilities will vary
- Bachelor's degree, strongly preferred
- Demonstrated leadership and/or customer service experience
- Minimum of 7 years of experience in a fast-paced environment (extremely fast paced!), supporting senior executives, strongly preferred
- US citizenship required
U.S. citizenship required. Dual citizens may be subject to additional eligibility requirements.
DO THESE BEHAVIORS/MINDSET EXPECTATIONS RESONATE WITH YOUR SKILLS AND EXPERIENCE?
High customer service orientation – highly responsive, strong interpersonal and communication skills, wants to deliver great results at all times; obsessed with acts of service
Strong intellectual curiosity – a hunger and desire to always be learning, experiencing and growing
Insightful – drives the business forward by connecting the dots
Organized – excellent at time and project management, has clear systems and composure to deal with multiple tasks at once and ensures everything gets done in a timely manner
Sweats the small stuff – strong attention to detail and accuracy, particularly when under pressure
Relationship-oriented – ability to develop effective working relationships with the Consulting Team, clients, and the wider Business Services Team (BST) to help build trust, open doors, and create opportunity
Team player – proactively seeks opportunities to help others; will go above and beyond in order to get the job done
Lives and breathes our values – open and inclusive to all members of the team and support them as equals
Committed to improving the status quo – we respect and hire people who are willing to ask questions or make suggestions, even if it is turned down
Good judgment – highly professional and diplomatic (dealing with consultants who can be very demanding at times can be a challenge, but a challenge you're up for), knows when to ask for help or advice, is perceptive and practical
Trustworthy – a vault (you will be privy to confidential information)
Flexibility – doesn't get frustrated by priorities changing; open to feedback, adjusts to different working styles; embraces new ways of working in a hybrid environment
Self-motivated – a "can-do" attitude with an entrepreneurial spirit and a desire to take on an increasing level of responsibilities
Passion – hone your “superpower” and bring your true authentic self to work
