As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best- for ourselves and our clients. At our core, we're a company that believes we can always create a better way.

As part of a centralized HR team that provides consulting and administrative services to field HRBPs, managers and employees on a variety of topics and issues, theEmployee Relations Sr. Advisoris responsibleforleading the Employee Relations initiatives andrelationshipsat various levels within the organization. TheEmployee RelationsSr. Advisorwill be heavily engaged in driving four key initiatives:

• Employee Relations: throughresponsibilityfor managing and leading Employee Relations initiatives and relationships at various levels within the organizationandultimately increasing employee engagement and retention, theEmployee RelationsSr. Advisor helps navigate complex employee relations issues between employees and leaders as well as consults/coaches on the rules and regulations of the company and procedures that need to be followed to ensure compliance and fair treatment of employees.
• Talent: byrespondingto questions and requests for assistance related to the Company's Talent Management programs and initiatives, and through use ofour in-house suite of programmatic resources, theEmployee RelationsSr. Advisorwill consult on Performance Reviews and Intercultural Development Plans.TheEmployee RelationsSr. Advisor will be engaged in active coaching discussions for managers and employees, leveraging their knowledge of the Company and the proper use of these and other tools.
• Engagement and Culture: throughcoaching with managers at all levels of the organization on promoting positive engagement and morale building efforts within their team. theEmployee RelationsSr. Advisorwill advise managers on the important aspects of Quad's culture that we expect employees to be cognizant of every day.Inaddition,theEmployee RelationsSr. Advisor will assist in interpreting theValues wheel andencourage team discussions through managers as one of many possible ways to accomplish this.
• Learning & Development: working with managers and employees on how to improve manager and leader skills, plus other professional skills like communications and change management. TheEmployee RelationsSr. Advisor will assist employees on the navigation of our marquis programs aligned to development plans and skill augmentation. TheEmployee RelationsSr. Advisor will model and be a source of ideas on how to best use these techniques, as a support to the Field HRBPs.
• Diversity, Equity and Inclusion: Assist in driving DEI awareness and opportunities for growth through coaching and counseling with managers and employees. Model behavior in the DEI space and facilitate "difficult" conversations with leaders.
• In addition the Sr Advisor will play an integral part in informing and guiding employees and leaders on company policies procedures that need to be followed to ensure compliance and fair treatment of employees, receiving and effectively handling employee complaints and complex investigations including escalation to Employee Relations Manager, the level of disciplinary or legal action when necessary, and will generally help to resolve conflict in the workplace while ensuring fair and consistent treatment is provided to all employees resulting in increased employee engagement and retention.

KEY RESPONSIBILITIES

• Servesas a consultantand advisorto management on complex and/or high visibility employeerelations issues including coaching andcounseling.Using our tools and training supporting the Company programs.
• Responsible for managing and leading Employee Relations initiatives and relationships at various levels within the organization, ultimately increasing employee engagement and retention.
• Informs and guides employees and leaders on companypoliciesand procedures that need to be followed to ensure compliance and fair treatment of employees.
• Respondsto questions and requests for assistance related to the Company's Talent Management programs and initiatives. Help guide leaders on training and development opportunities for their employees.
• Usesour in-house suite of programmatic resourcestoconsult on Performance Reviews, Talent Reviews, Succession Plans and Development Plans.
• Participates inactive coaching discussions for managers and employeesby leveraging their knowledge of the Company and the proper use of these and other tools.
• Consultswith managers on the best ways to promote positive engagement and morale building effortsincludingconsulting with managers on how to interpret team engagement scores and construct engagement action plans. In addition, will advise managers on the important aspects of Quad's culture that we expect employees to be cognizant of every dayas well as interpreting the Values wheel, and encouraging team discussions through managers is one of many possible ways to accomplish this.
• Conducts interviews with various levels of employees to understand theirconcerns.
• Working with the FieldHRBP, willdevelopactionplans to motivate and build morale of employees, thereby strengthening the employee and employer working relationship to help in the growth of theorganization
• Meetswith employees on employee relationscomplaints or concernsand assists with solutioning asrequired.
• Conduct complex investigations including senior leadership, claims of discrimination, harassment or other DEI issues.
• Analyzestrends and metrics to identify solutions and beable to present your ideas along withrecommendations fortrainingprograms and/or policies.
• Conducts effective, thorough and objectiveinvestigations and partnerswith appropriate leaders(including Quad in-house counsel) tocollaborate on outcome and next step(s) required(e.g.corrective action, training).
• Maintainsin-depth knowledge of legal requirementsrelated to day-to-day management of employees,reducing legal risks and ensuring regulatorycompliance.
• Providesperformance management guidance andprogressive discipline guidance to managers andleaders (coaching, counseling, corrective actions).
• Works closely with leaders and employees to improvework relationships and promote employee engagementandretention.
• Identifiestrends and championsneeded leadershiptraining and developmentneeds.
• Providesmore complex HR Policy guidance andinterpretation as related to employee relationsissues.
• SupportsRIFs, terminations, plant closuresincluding consulting with the business, analyzing data, preparing exit packages and communicating with the affected employee(s).
• Serves as point of escalation from myQuad on morecomplex employee relations or policy interpretationissues.

JOB REQUIREMENTS

Appropriate education and/or experience may be substituted on an equivalent basis

Education: Bachelor's degree in Human Resources or related field or equitable experience.

Experience:

• 10+ years employee relations experience preferred.
• Bilingual Spanish also preferred.

Knowledge, Skills & Abilities:

• The ability to resolve conflict and find solutions.Proven ability to conduct complex, high profile investigations and drive to successful resolution.
• Having the technical skills and foundational knowledge to run reports, analyze data and act upon it.
• Ability to listen toemployees andleaders to understandcomplex issues, counsel, adviseand assist in navigating to resolution.
• Ability toanticipate andidentify trends andreact accordinglyto proactively resolve potential areas of conflict.
• Ability to organize, plan and lead projects and initiatives and bring to conclusion.
• Ability toeffectively communicate at all levels within the organizationand take responsibility to understand others even in difficult circumstances, understanding the audience and tailoring the message as appropriate.
• Ability to change to fit circumstances and business needs/conditions.
• Strongbusiness acumen, knowinghowthebusinesses works,practicesandtrends.
• Ability to think analytically and break downundefined problems into specific, workable components, makes logical conclusions, anticipates obstacles, and considers different approaches to the decision-making process.
• Ability to identify resources anddevelopa plan to deliver resultsand bring conflict to resolution.
• Strongproblem-solvingabilityto work towards effective solutions through honest analysis and implement innovative plans for employee welfare.

We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.
Quad is proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.
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