Full Job Description
Functional Area: RC Operations
Posting Locations: Charlotte
Job Overview
The Dispatchers are expected to execute the plan, route, and schedule for an assigned fleet of trucks, trailers, and drivers to ensure optimum productivity, service levels, and revenue. They must understand and meet the needs of our customers and drivers.
Duties & Responsibilities
- Provides a high level of customer service to the assigned driver board and establishes a good working relationship with each regional general manager, facility manager, planner, driver manager, and drivers
- Communicates with customer service personnel on all levels while developing positive and solid relationships to enhance growth
- Ensures optimal driver, unit utilization, and performance through effective load adjustment by monitoring active drivers and equipment via total mail (People Net) on the assigned driver board
- Ensures drivers are contacted and report to work promptly and have accurate information to start and complete their day
- Ensures all loads are closed out in TMW, whether completed through auto-dispatch or manual and that drivers understand and utilize People Net Sat COMM
- Assists drivers with day-to-day operational and personal challenges (system, customer, equipment, and environment)
- Notifies planner, and customer service of all loads that are moved back to an “available status,” answer the phone, and communicate via email in a professional manner
- Completes all trip sheets to ensure payroll is accurate every week
- Performs other duties as assigned
Knowledge, Skills, & Abilities
- Ability to work under stress while remaining professional at all times
- Ability to listen to and understand information and ideas presented either verbally or in writing
- Ability to recognize, evaluate and resolve problems
- Ability to communicate well with others
- Above-average writing skills and organizational skills
- Ability to take direction and follow through the map
- Google reading skills
- Detailed oriented
- Be proactive instead of reactive
- Capable of working independently, without constant supervision
- Cross collaborative
- Experience with Excel knowledge of transportation
- Management Systems (TMW Preferred)
Minimum Qualifications
- High school diploma or GED
- Knowledge acquired through up to 12 months of work experience
Preferred Qualifications
N/A
Work Environment
Office Environment
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status..
Job Information
Job Category:
Other
Spotlight
Employer
Related jobs
Project Coord II
Southern Company
The Project Coordinator plays a crucial role in guaranteeing that the pipeline assets built by both our internal and external teams are the backbone of our Company's success, delivering safe and relia...
Sep 24, 2024
Newport News, VA
Business Analyst I, II, III, IV, or V
Southern Company
This is a hybrid work position located at 10 Peachtree Place, Atlanta, GA & you will be required to work on-site a minimum of three (3) days per week and/or as also required.
No relocati...
Sep 24, 2024
Atlanta, GA
Oracle Cloud Security Specialist
Southern Company
Position: Oracle Cloud Security Specialist
Role Overview:
We are seeking a dedicated Oracle Cloud Security Specialist to join our team. This role involves a blend of planning, assessing, designing, an...
Sep 24, 2024
Atlanta, GA