Customer Success Manager at Moody's in New York, NY

Location(s):

Remote - United States, US
Remote - United States, US

Line Of Business: Know Your Customer OU(KYC OU)

Job Category:

Sales & Marketing

Experience Level: Experienced Hire

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are -with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

Skills and Competencies

2+ years of professional experience in customer success, account management, pre-sales or customer support roles
Ability to work both independently and within a team environment, with high attention to detail
Excellent verbal/written communication and presentation skills
Experience in creating and leading scalable client focused communications or campaigns preferred
Solid understanding of complex business concepts and processes, particularly in the area of regulatory compliance, supplier and credit risk use cases preferred
Ability to travel as needed (up to 25% of the time)

Education

Undergraduate/first-level degree (e.g., Bachelor's degree) required, preferably with coursework in business, economics, finance, marketing or related fields.

Responsibilities

Be accountable for your customer's overarching success throughout the customer lifecycle, including customer adoption, account health, and retention at scale
Act as the trusted advisor, sharing industry best practices and resources, such as training, user events, webinars, product releases, and more
Lead 1:Many engagements including hosting webinar style training and empowering customers at scale through sharing helpful and relevant resources
Build cross-functional partnerships by contributing your customer-centric perspective to internal continuous improvement initiatives driving efficiency and effectiveness
Organize and lead customer engagements including onboarding, kickoff, status calls, and strategic sessions
Collaborate with team members to create and maintain training resources for end users
Monitor and analyze customer's usage of our product
Present utilization information to clients with recommendations to optimize their results
Identify and track opportunities and risks within assigned customer base
Maintain strong product knowledge for training, usage and client satisfaction
Help to upskill colleagues through product training and "lunch and learn" style engagements
Coordinate customer-facing initiatives with other KYC and Data Apps teams (i.e., connect marketing with users for testimonials, connect product development with beta testers, etc.)

About the team

Our Customer Engagement team is responsible for driving purposeful and value-based interactions with our clients to maximize retention, satisfaction, and loyalty. By joining our team, you will be part of exciting work in developing deep customer relationships, bringing the voice of the customer to the center of our business strategies, and identifying new opportunities for expansion. We strive to be an industry-leading organization with a strong focus on customer centricity and collaboration.

For US-based roles only: the anticipated hiring base salary range for this position is$82,400.00-$119,450.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody's also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody's also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement.Click here to view our Notice to New York City Applicants.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

Moody’s Corporation is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment: (1) disabled veterans; (2) recently separated veterans; (3) active duty wartime or campaign badge veterans; and (4) Armed Forces service medal veterans.

VEVRAA Federal Contractor

We Request Priority Protected Veteran and Disabled Referrals for all of our locations

Please contact Donna Hutchinson, Assistant Vice President, Talent Attraction for any questions regarding this listing.