Position Details:
Title: Customer Service Representative Bilingual (Spanish)
Location: Austin, TX
Pay Range: $18.00/hr - $20.00/hr
Duration: 12+ Months (Possible Extension / Conversion)

Job Description:

Note : Must be bilingual with the ability to read, write and speak and Spanish proficiently

Responsibilities:

• This role provides unbiased assistance to Medicaid clients with questions regarding eligibility, medical claims status, and other program questions in English and Spanish.
• Assists with problem resolution, as needed. Responds to phone inquiries in a prompt, courteous and concise manner.
• Documents all encounters in clear and concise online logs.
• Transfers callers to other Call Center units as needed.
• Meets individual performance standards.
• Performs other duties as may be assigned by management.
• Attains and maintains strict required attendance and performance metrics.