Job Overview

The Customer Operations Manager partners with the customer management team to identify root causes of inefficiencies that either the field is causing our customers, or customers are causing the field. This individual will then work with multiple stakeholders to adjust processes, tools, or expectations to address the root cause. This role will also partner with the customer to establish and roll out new routes to market. (i.e. Computer Assisted Ordering)

Duties & Responsibilities

Analyzes field and customer opportunities; formulates strategies around performance improvement, resource development, operating efficiencies, and compliance. Ensures all operations are carried on in an appropriate, cost-effective way
Partners cross-functionally with leaders in the corporate office and the field to identify performance gaps, leverage data to improve customer service, and collaborate on process improvements
Reports on and shares results from partnering with cross-functional leaders and with customers to support informed decision making
Develops field training opportunities and efficiencies; partners with field leaders to implement training and to track impact and results
Partners with customers to develop and implement technology strategies including warehouse processes, route to market processes, computer-assisted ordering, etc., to improve operating efficiencies, streamline business processes and enhance the customer experience
Conducts regular customer visits in order to establish partnerships, understand processes, and identify gaps based on feedback from customers, create tools and resources to improve customer experience

Knowledge, Skills, & Abilities

Complex problem-solving skills
Advanced influencing skills
Strong presentation skill
Basic project management background

Minimum Qualifications

Bachelor’s degree (4 years in General Business, Finance, or Accounting)

Preferred Qualifications

Knowledge acquired through 3 to up to 5 years of work experience
Food and beverage industry experience
Retail technology knowledge

Work Environment

Office environment

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status..