Customer Experience Coordinator (Full-Time, In-Person)

About Us:
At TelyRx, we believe healthcare should be simple, inclusive, and convenient. Our mission is to remove unnecessary barriers, ensuring everyone can access essential medications without the hassle of insurance or lengthy processes. By leveraging cutting-edge technology and a patient-centered approach, we are redefining healthcare delivery, making it easier, faster, and more accessible.

Position Overview:
We are seeking a Customer Experience Coordinator with a strong medical or pharmacy background to join our team. This role directly reports to the Customer Experience Manager and serves as a key support for the team during evenings and weekends. The position focuses on assisting the Customer Experience Associates during off-hours when the Customer Experience Manager is unavailable.

Why Join Us?

• Be part of a mission-driven company transforming healthcare.
• Gain valuable leadership experience while directly supporting and mentoring a dynamic team.
• Competitive pay and comprehensive benefits.

Schedule:

• Weekday evenings
• Weekends afternoon/evenings or flexible based on business needs.
• Provide seamless support during non-standard hours when the Customer Experience Manager (M-F 9 AM - 6 PM) is unavailable.

Responsibilities:

• Serve as the primary point of contact and support for Customer Experience Associates during evening and weekend shifts.
• Address escalated customer inquiries and issues across email, phone, chat, and proprietary messaging systems.
• Leverage pharmacy technician expertise to guide customers on medication use, safety, and best practices.
• Resolve patient concerns promptly, ensuring a seamless and personalized experience.
• Maintain up-to-date knowledge of TelyRx's offerings and industry trends.
• Support training and onboarding for new team members and ensure adherence to protocols.
• Report on customer feedback, team performance, and operational trends to the Customer Experience Manager.
• Uphold confidentiality and ensure compliance with company policies and standards.

Compensation & Benefits:

• Salary: $55,000 per year
• Benefits:
  • 401(k)
  • Health, Dental, and Vision Insurance
  • Paid Time Off
  • Flexible Schedules

Work Location:

• In-person at our Clearwater, FL TelyRx pharmacy

Join TelyRx:
If you're passionate about healthcare, thrive in leadership roles, and are eager to support a growing team during critical hours, we want to hear from you. Together, we can make healthcare more accessible and convenient for everyone.

Requirements:

• 2+ years of experience in customer-facing roles, preferably in healthcare or pharmacy settings.
• Relevant medical expertise is strongly preferred.
• Proven ability to lead and support a team, particularly during off-hours.
• Exceptional communication skills with a focus on professionalism and accuracy.
• Adept at problem-solving and navigating multiple systems efficiently.
• Customer-first mindset, with a passion for delivering exceptional patient care.
• Flexibility to work evenings, weekends, and holidays.

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