Who We Are

At Fossil Group, we dare to dream, disrupt, and deliver in a better way. We are committed to creating great watches, jewelry, and leather goods by investing in technology and long-term value creation. We do this by living out our core values - Authenticity, Grit, Curiosity, Humor and Impact - each and every day, continually powered by purpose and our people. Come be a part of Fossil, where we thrive on diversity, innovation, uniqueness, and inclusion!

Make an Impact

We are looking for a Social Media Specialist to join our Customer Care team. This highly motivated individual will monitor and respond to engagement on Facebook, Twitter, Instagram, Tik Tok, Pinterest, Youtube, and other Social media platforms for all active Fossil Group brands. This detail oriented individual will respond proactively to all questions posted on Social Media platforms to provide a radical experience to customers around the globe, providing customer service via social media outlets. This position is a great opportunity for someone with a strong retail or customer service background that wishes to learn about engaging customers via Social Media, and an excellent opportunity to grow your Fossil career!

*The is role is on a hybrid schedule, 3 days in the office and 2 days working from home, with the exception of the first two weeks of training*

Your Skills

Proficiency in Social Media platforms (Facebook, Instagram and Twitter) is required
Excellent written communication skills and customer service skills
1-2 years customer service or retail experience required
Passion to deliver a world class customer experience
Enthusiastic and positive attitude
Resourceful to invent creative solutions
Strong relationship builder with both internal and external customers
Comfortably navigate in a fast paced, technical environment
Expert multitasker

The Perks

• Comprehensive benefits package inclusive of health and well-being services

• 401(k) match and education on retirement planning

• Paid parental leave for eligible employees, and a Return Back to Work program for new parents and caregivers to phase back into work on a reduced schedule

• Generous Paid Time Off including Floating Holidays, Volunteer Time, and Summer Flex Fridays

• Hybrid working schedules

• Tuition Reimbursement on approved programs

• Fossil Merchandise Discounts

Accommodations Statement

We are committed to creating an inclusive culture and strongly encourage candidates of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents and individuals with disabilities to apply. If you need accommodations at any point during the interview process please let us know at applicationaccommodation@fossil.com.

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